Desmond Morgan
CROTON-ON-HUDSON,NY
Summary
Proactive and results-driven Operations Manager with over 10 years of experience in team leadership, operations management, and logistics coordination. Renowned for fostering collaboration, optimizing workflows, and achieving organizational goals. Skilled at leading diverse teams, developing talent, and ensuring operational compliance with safety and quality standards. Adept at working with senior leadership to implement strategic initiatives and driving continuous improvement through hands-on problem-solving and innovative thinking. Passionate about creating a positive work culture while consistently delivering measurable results.
Overview
10
10
years of professional experience
Work History
Supervisor
Memorial Sloan Kettering
09.2014 - Current
• Spearhead daily elevator operations, ensuring compliance with FDNY generator tests and PBT state inspections to maintain safety and regulatory standards.
• Strategically oversee workflows to enhance team efficiency, optimize operations, and meet organizational objectives.
• Supervise and mentor a team of employees, providing actionable feedback and fostering professional growth.
• Serve as the primary point of contact for escalated customer issues, resolving complaints swiftly to ensure satisfaction.
• Drive operational accuracy through meticulous data collection, reporting, and analysis to identify areas for improvement.
• Recruit, onboard, and train top-tier talent to build a cohesive, high-performing team aligned with organizational values.
• Establish strong partnerships with internal and external stakeholders, promoting trust and collaboration.
Education
Bachelor - Business Administration
Morgan State University
Baltimore, MDSkills
Leadership & Team Development: Employee Supervision, Training & Mentoring, Performance Management
Operational Excellence: Workflow Optimization, Facilities Maintenance, Compliance & Inspections
Customer Relationship Management: Complaint Resolution, Client Relations, Vendor Coordination
Data-Driven Decision Making: Operational Reporting, Strategic Planning, Process Improvement
Technical Proficiency: Microsoft Word, Excel, PowerPoint, Outlook (10 years)
Key Achievements
• Reduced operational delays by implementing streamlined workflows, increasing overall team productivity.
• Achieved 100% compliance with safety and quality standards through rigorous inspection processes and adherence to regulations.
Timeline
Supervisor
Memorial Sloan Kettering
09.2014 - Current
Bachelor - Business Administration
Morgan State University
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