Desmond Moss
Douglasville,GA
Summary
Dynamic Network & Endpoint Infrastructure Engineer with 8+ years of hybrid-cloud, MSP, and enterprise experience. Expert in Azure AD, Microsoft 365, Cisco networking, MFA deployment, and multi-platform device management. Supported 700+ clients and 2,500+ endpoints at a top MSP (#96 on Channel Futures MSP 501). Proven in optimizing infrastructure, running Tech Center services, and authoring enterprise-grade documentation.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Help Desk Analyst / Network Engineer
Quest Technology Management
05.2023 - Current
- Supported ~700 clients & 2,500+ endpoints in top-tier MSP—#96 Channel Futures MSP 501
- Managed Infor CRM SLX, SharePoint, Teams, OneDrive, Azure AD deployments
- Deployed MFA via Azure AD, Duo, AnyConnect NPS, Cisco Finesse
- Rolled out Keeper MSP vaults & Proofpoint Essentials
- Engineered VLANs, DHCP/DNS, Cisco switches, 802.1X, AnyConnect/IPsec/SSL VPN
- Monitored infrastructure with SNMP, NetFlow, Aternity, Nagios
- Enforced CIS hardening, BitLocker/FileVault, CyberArk vaulting
- Automated AD provisioning (OU/GPO/DFS)—30% faster onboarding
- Operated Tech Center imaging ops; remote macOS support w/ Jamf, ARD, Splashtop
- Provisioned Cisco Finesse users & MFA; authored SOPs & KBs
Network & Endpoint Infrastructure Engineer
T-Mobile Corporate Office
10.2021 - 05.2023
- Maintained 99.9% uptime for ~400 corporate users
- Engineered hybrid AD/Azure AD with AD Connect and Conditional Access MFA
- Managed Exchange Online, SCCM/WSUS patching, and Intune
- Deployed Azure IaaS via ARM templates and scripting
- Configured Cisco Catalyst, VLANs, ASA/Palo Alto, AnyConnect VPN
- Monitored systems with Nagios, Aternity, SNMP, and NetFlow
- Led backup/DR using DPM, Azure Recovery, and AWS S3
- Handled virtualization (ESXi/Hyper-V) and SAN/NAS storage
- Supported POS/VoIP devices (NCR/Micros, ShoreTel, Avaya, Cisco)
- Deployed Apple devices with Jamf MDM/ABM + Azure AD compliance
- Operated imaging Tech Center; delivered remote Apple support
- Enforced endpoint security with Symantec SEP, BitLocker, Okta MFA, CyberArk
- Led SD-WAN proof-of-concept, telecom provisioning, rack/vendor coordination
Election IT Coordinator
Cobb County, GA
08.2020 - 10.2021
- Led voting system deployment, imaging, data processing, and 125+ polling location support
IT Support
Americo; Paradies Lagardère; FiserV
01.2011 - 01.2020
- Tier-2 technical support in manufacturing/retail/hospitality; managed POS, networks, servers, and cabling
Systems Coordinator
NVGA & Colorado Cutthroat
01.2005 - 01.2013
- Managed LAN/online gaming networks, ISP coordination, hardware updates, and staff for bi-monthly events
Education
Bachelor - Computer Science
Bauder College
Atlanta, GA06.2003
Skills
- Azure AD MFA / Conditional Access
- Microsoft 365: SharePoint, Teams, OneDrive, Exchange Online
- Jamf MDM, PXE imaging, SCCM, Intune co-management
- Cisco networking: Catalyst, ASA/Palo Alto, VLAN, IPsec/SSL VPN
- SNMP, NetFlow, Aternity, Nagios, QoS tuning
- Keeper MSP vaults, Proofpoint Essentials, CyberArk
- BitLocker/FileVault encryption, CIS hardening
- Cisco AnyConnect VPN, Cisco Finesse softphone MFA
- PowerShell & ARM scripting for Azure deployments
Certification
- CompTIA A+ — Cert ID: 17A-90124-00358
- CompTIA Network+ — Cert ID: 17N-00647-01572
Timeline
Help Desk Analyst / Network Engineer
Quest Technology Management
05.2023 - Current
Network & Endpoint Infrastructure Engineer
T-Mobile Corporate Office
10.2021 - 05.2023
Election IT Coordinator
Cobb County, GA
08.2020 - 10.2021
IT Support
Americo; Paradies Lagardère; FiserV
01.2011 - 01.2020
Systems Coordinator
NVGA & Colorado Cutthroat
01.2005 - 01.2013
Bachelor - Computer Science
Bauder College
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