Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Hi, I’m

Desmond Pannell

Belden,MS
Desmond Pannell

Summary

I'm a dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.

 I'm also a call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.

Overview

8
years of professional experience

Work History

Liberty Mutual Insurance

Senior Customer Service Representative
06.2017 - Current

Job overview

  • Verified data integrity and accuracy.
  • Entered details such as payments, account information and call logs.
  • Responded to customer requests via telephone and email and effectively answered questions and inquiries.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Assisted numerous customers in average 5-6 minutes by answering questions, responding to inquiries and handling telephone requests.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
  • Responded to all customer inquiries thoroughly and professionally.
  • Coordinated between billing department and customers to resolve problems.
  • Answered customer telephone calls promptly and in appropriate manner.
  • Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
  • Handled all customer relations issues in gracious manner and in accordance with company policies.
  • Documented all customer inquiries and comments thoroughly and quickly.
  • Assisted customers with selecting and customizing available items based on individual requirements.
  • Resolved customer service issues using company processes and policies and provided updates to customers
  • Responded to customer calls and emails to answer questions about products and services
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions
  • Engaged clients in person and over phone to answer questions and address complaints

Amcrest Technologies

RMA Coordinator
10.2015 - 03.2017

Job overview

  • Routinely answered customer questions regarding merchandise and pricing.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Investigated and resolved customer inquiries and complaints in timely and empathetic manner.
  • Developed reputation as efficient service provider with high levels of accuracy.
  • Provided elevated customer experience to generate loyal clientèle.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems.
  • Called and faxed pharmacies to submit prescriptions and refills
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
  • Communicated with patients, ensuring that medical information was kept private
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility

Education

Itawamba Community College
Fulton, MS

Associate of Arts from Liberal Arts
08.2024

University Overview

I did not graduate, but I'm still pursuing an Associates degree.

Shannon High School
Shannon, MS

High School Diploma
2005

University Overview

Skills

  • Quality assurance
  • MS Windows proficient
  • Exceptional communication skills
  • Adheres to customer service procedures
  • Database Maintenance
  • Inbound and Outbound Calling
  • Technical Support and Assistance
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Senior Customer Service Representative
Liberty Mutual Insurance
06.2017 - Current
RMA Coordinator
Amcrest Technologies
10.2015 - 03.2017
Itawamba Community College
Associate of Arts from Liberal Arts
Shannon High School
High School Diploma

Similar Profiles

  • Grant Meier

    Grant MeierGrant Meier

    Claim Manager at State Auto Insurance/Liberty Mutual InsuranceClaim Manager at State Auto Insurance/Liberty Mutual Insurance

  • Luz Guzman Romano

    Luz Guzman RomanoLuz Guzman Romano

    Lead Sales Representative at Liberty Mutual Insurance/Comparion Insurance AgencyLead Sales Representative at Liberty Mutual Insurance/Comparion Insurance Agency

  • Austen Foster

    Austen FosterAusten Foster

    Customer Service Lead at State Auto Insurance Companies / Liberty Mutual InsuranceCustomer Service Lead at State Auto Insurance Companies / Liberty Mutual Insurance

  • Irma Torres

    Irma TorresIrma Torres

    Claims Resol Spec III, Appraisal at LIBERTY MUTUAL INSURANCE & SAFECO INSURANCEClaims Resol Spec III, Appraisal at LIBERTY MUTUAL INSURANCE & SAFECO INSURANCE

  • Walter Bradley

    Walter BradleyWalter Bradley

    Shipping and Receiving Clerk at Pontotoc SpringsShipping and Receiving Clerk at Pontotoc Springs

CREATE PROFILE
Desmond Pannell