DESMOND PASLEY
Garland,TX
Summary
Friendly Help Desk Technician with entry level IT experience and several years of self managed IT knowledge quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Help Desk Support Technician
Fujitsu
04.2023 - Current
- Assist on-site techs
- Test equipment
- Codeupdates/ATOM on newly installed POS
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Maintained and updated Service Now ticketing database.
- Walked individuals through basic troubleshooting tasks.
IT Apprentice
Pecan Deluxe
01.2022 - 01.2023
- Hardware inventory with IT department
- EDI and Physical Invoice organization
- Coordinate with other departments according to projects
- Managed backup and recovery of data assets to safeguard system availability.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Residence Concierge
W, Hotel
01.2021 - 01.2022
- Coordinating with other departments
- Create dynamic solutions
- Working with applications including Office Suite and Building link (residential management software)
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Handled customer complaints to satisfy and retain guests.
- Maintained accurate and up-to-date records of guest information.
Front Desk Agent
Residence Inn Addison
2021 - 2021
- Operator for PBX, answering incoming calls, guest inquiries, and reservations
- Maintained clean and organized front desk areas to uphold polished company image.
- Knowledgeable in Marriott Standard Processes, including Guest Experience and
- Guest Standards
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Developed and maintained positive relationships with guests for satisfaction.
- Answer questions and Inquiries about the property
Education
High School Diploma -
North Garland High School
Garland, TX06.2018
Help Desk/User Support Technician C1.CIT.Help.Desk - Information Technology
Dallas College
Dallas,TX Skills
- Help Desk Support
- Creative Issue Resolution
- Hardware Inventories
- Microsoft Certification
- Configuring Devices
- Hardware Repair
- Data Security
- Closing Tickets
- Windows 10
- User Support and Troubleshooting
- Microsoft Windows and Office
- Computer Configurations
Accomplishments
- Symphonic Orchestra Youth Symphony
- USTA Tennis/ATP Tour Tennis
- Computer systems from building, programming, and repairing
- Investing Via: Stocks, Mutual funds(ETFs)
- Weight Lifitng
Certification
- Microsoft Word
- Microsoft PowerPoint
- IT Google Support Professional
- CompTIA A+
Timeline
Help Desk Support Technician
Fujitsu
04.2023 - Current
IT Apprentice
Pecan Deluxe
01.2022 - 01.2023
Residence Concierge
W, Hotel
01.2021 - 01.2022
Front Desk Agent
Residence Inn Addison
2021 - 2021
High School Diploma -
North Garland High School
Help Desk/User Support Technician C1.CIT.Help.Desk - Information Technology
Dallas College