Desmond Patten
Miami,FL
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Owner
United Vertical Blinds, LLC
10.1997 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Created and monitored promotional approaches to increase sales and profit levels.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Maintained up-to-date administrative records to monitor operational conditions.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Trained and developed team members to build human capital.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
Skills
- Business Planning
- Profit and Loss Analysis
- Customer Relations
- Contract Negotiation Expertise
- Client Service
- Sales Oversight
Certification
Certified Hunter Douglas Installer
Timeline
Owner
United Vertical Blinds, LLC
10.1997 - Current
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