Shakita Hawthorne
Austin,TX
Summary
Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
10
10
years of professional experience
Work History
Data Analyst/Lead Driver
High Standards
06.2022 - Current
- Coordinated statistical data analysis, design and information flow.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Participated in requirements meetings and data mapping sessions to understand business needs.
- Researched and resolved issues regarding integrity of data flow into databases.
- Dispatch routes to drivers
Customer Service Representative Team Lead
Time Warner Cable
01.2013 - 04.2021
- Handled day-to-day customer contact via phones, faxes and emails.
- Provided primary customer support to internal and external customers.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Customer Service Representative/Sales Representative
C.D.G Civic Development Group
05.2011 - 12.2012
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
Education
High School Diploma -
A.s Johnston High School Austin, Tx
900 Thompson St05.2001
Skills
- Data Quality Assurance Processes
- Microsoft Access
- Microsoft Visio
- Informatica Platform
- Data Mining
- Microsoft word
- Microsoft excel
- IBM Rational ClearCase
- Staff Training
- Report Preparation
- Microsoft PowerPoint
- Order Fulfillment
- High-Volume Environments
- Problem Resolution
- Customer Experience
- Database Maintenance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Data Analyst/Lead Driver
High Standards
06.2022 - Current
Customer Service Representative Team Lead
Time Warner Cable
01.2013 - 04.2021
Customer Service Representative/Sales Representative
C.D.G Civic Development Group
05.2011 - 12.2012
High School Diploma -
A.s Johnston High School Austin, Tx
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