DESMOND Purnell
Vineland,NJ
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.
Overview
8
8
years of professional experience
1
1
Certification
Work History
House Manager
Benchmark
Swedesboro, NJ
02.2022 - Current
- Managed staff payrolls, benefits, and other administrative duties related to personnel needs.
- Ensured compliance with local health and safety regulations at the residence.
- Established standards for cleanliness, hygiene, and orderliness throughout the house.
- Maintained utmost confidentiality of residents' information and records in accordance with federal and state requirements
- Assisted with creating policies to benefit residents by participating in housing boards, community meetings and taskforce.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
House Manager
Elwyn
Vineland, NJ
02.2020 - 03.2022
- Developed and implemented policies and procedures for direct support staff.
- Monitored daily activities of direct support staff to ensure compliance with regulatory standards.
- Scheduled shift assignments for direct support professionals according to staffing needs.
- Conducted regular training sessions on safety protocols for direct support personnel.
- Created and maintained a positive work environment through effective communication with staff, residents, families, and other stakeholders.
- Supervised and evaluated the performance of direct support staff members.
- Ensured that all required documentation was completed accurately and timely by direct support personnel.
- Participated in weekly team meetings with other supervisors to discuss resident and client progress and plan interventions when necessary.
- Maintained accurate records of client services provided including incident reports, medication logs, treatment plans.
Day Program Supervisor
Bancroft/ Lakeside
Mullica Hill, NJ
03.2016 - 11.2019
- Supervised and coordinated activities of staff in the day program.
- Provided guidance and support to staff members regarding daily operations.
- Monitored progress of individuals attending the day program and reported any changes or concerns to appropriate personnel.
- Organized and facilitated meetings with stakeholders, including families, guardians, case managers, providers.
- Maintained accurate records of participants' progress in accordance with regulations and guidelines.
- Scheduled appointments for participants as needed for medical care, therapy sessions.
- Coordinated transportation arrangements for participants as necessary.
- Provided crisis intervention when necessary by assessing situations and determining appropriate actions.
- Encouraged positive behavior among participants through reward systems and positive reinforcement techniques.
Education
High School Diploma -
Vineland High School
Vineland, NJ06-1998
Skills
- Indirect Patient Care
- Progress Documentation
- Patient Management
- Behavioral Management
- Direct Patient Care
- Client Support
- First-aid and CPR
- Social Skills Development
- Goal Setting
- Compassionate client care
- Behavior redirection
Certification
- CPR certified
- Medication certified
Timeline
House Manager
Benchmark
02.2022 - Current
House Manager
Elwyn
02.2020 - 03.2022
Day Program Supervisor
Bancroft/ Lakeside
03.2016 - 11.2019
High School Diploma -
Vineland High School