Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
AdministrativeAssistant

DESMOND REECE

Powder Springs,GA

Summary

Results-driven Operations Manager with 10+ years of experience leading high-volume warehouse and distribution operations across 3PL, transportation, and logistics environments. Proven track record of optimizing performance, reducing costs, and improving service levels through KPI-driven leadership and continuous improvement initiatives. Experienced in managing large teams, implementing process improvements, and driving safety, quality, and operational excellence in fast-paced environments.

Overview

1
1
Certification
14
14
years of professional experience

Work History

Operations Manager

M&W Distribution Center
11.2025 - Current

Lead daily warehouse operations, including inbound, outbound, and inventory control functions in a high-volume distribution environment

  • Manage staffing, scheduling, and performance of warehouse associates to meet productivity and service goals
  • Monitor KPIs and implement corrective actions to improve operational efficiency and reduce costs
  • Ensure compliance with safety and quality standards while promoting a strong safety culture
  • Drive continuous improvement initiatives to streamline processes and improve workflow efficiency
  • Implemented safety protocols, resulting in improved compliance and reduction of workplace incidents.
  • Analyzed performance metrics to identify trends, driving strategic decisions that enhanced productivity levels across operations.
  • Established relationships with vendors to negotiate favorable terms, enhancing supply chain reliability and efficiency.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Analyzed and reported on key performance metrics to senior management.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Coordinated daily logistics and distribution activities, ensuring timely delivery of products to clients.

Operations Manager

Quest Events
11.2024 - 09.2025
  • Oversaw warehouse and logistics operations supporting event distribution and fulfillment
  • Managed team performance, scheduling, and productivity to meet customer deadlines
  • Implemented process improvements that increased operational efficiency and reduced delays
  • Coordinated with internal teams and external stakeholders to ensure seamless execution
  • Increased profit by streamlining operations.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Assisted in recruiting, hiring and training of team members.

Dock Manager

Newrest LLC
02.2024 - 09.2024
  • Led dock operations supporting airline catering logistics with strict service timelines (KDT/DRT compliance)
  • Managed cross-functional coordination between dispatch, kitchen, and drivers to ensure on-time departures
  • Developed and implemented a real-time Dock Scorecard system to track performance and identify improvement opportunities
  • Improved communication processes, reducing delays and increasing operational visibility
  • Enforced GMP and safety standards, contributing to successful QHSE audit results
  • Improved employee performance 40% through coaching and feedback.
  • Hired and trained 30 new personnel in safety practices, employer policies, performance requirements and job duties.

Operations Supervisor

DHL Supply Chain
10.2023 - 02.2024
  • Supervised daily warehouse operations, including receiving, picking, and shipping functions
  • Managed team performance and ensured adherence to productivity and quality standards
  • Utilized WMS systems to track inventory and optimize workflow
  • Supported continuous improvement initiatives to enhance operational efficiency
  • Completed bi-weekly payroll for 60 employees.

Operations Supervisor

Nefab Packaging LLC
02.2023 - 09.2023
  • Led production and warehouse operations in a fast-paced packaging environment
  • Oversaw staffing, scheduling, and process execution to meet production targets
  • Implemented efficiency improvements that reduced downtime and increased throughput
  • Completed bi-weekly payroll for 36 employees.
  • Supervised daily operations, ensuring adherence to safety protocols and efficiency standards.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Facilitated seamless communication channels between departments, improving coordination and project outcomes.
  • Reduced waste and optimized resource allocation with revamped inventory control system.

Production Supervisor

Carcoustics America
11.2022 - 02.2023
  • Supervised manufacturing and warehouse operations, ensuring production targets were met
  • Managed workforce performance and maintained quality standards
  • Managed team of 65 production associates, overseeing productive production processes and meeting all deadlines.
  • Supervised daily production operations to ensure efficiency and quality standards.
  • Achieved on-time shipments goal by empowering employees to continued success.
  • Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies, and organizing manpower.
  • Coordinated with cross-functional teams to ensure timely delivery of products, optimizing supply chain operations.

Area Manager

FedEx Ground
08.2012 - 10.2022
  • Managed operations within a 700,000 sq. ft. distribution facility, overseeing 100+ employees and 150+ indirect reports
  • Directed inbound, outbound, and linehaul operations, ensuring high service levels and on-time performance
  • Improved operational efficiency by reducing labor costs and optimizing workforce utilization
  • Led safety initiatives that contributed to reduced workplace incidents and improved compliance
  • Utilized KPI reporting to drive performance improvements across labor, service, and cost metrics
  • Collaborated with senior leadership and stakeholders to align operational goals with business objectives

Education

Bachelor of Arts - Business Information Systems

Albany State University
Albany GA

Skills

  • Warehouse & Distribution Operations
  • WMS & Material Handling Equipment (MHE)
  • KPI Management (Labor, Service, Safety)
  • Continuous Improvement (Lean Principles)
  • Team Leadership & Workforce Planning
  • Cross-Functional Communication
  • Business Reviews (BRMs / QBRs)
  • Cost Reduction & Efficiency Optimization
  • Safety, Quality, Health & Environment (QSHE)
  • Microsoft Excel, Word, PowerPoint
  • Lean Process Improvement
  • Warehouse Management Systems (WMS)
  • Labor Planning & Forecasting
  • Safety Compliance & Training
  • Data Analysis & Reporting

Accomplishments

  • Reduced operating costs by 10% through process improvements and labor optimization
  • Decreased employee turnover by 15% through improved leadership and engagement strategies
  • Developed performance tracking systems that improved accountability and operational visibility

Certification

  • DOT Certified
  • Forklift Certified (All Classes)

Timeline

Operations Manager

M&W Distribution Center
11.2025 - Current

Operations Manager

Quest Events
11.2024 - 09.2025

Dock Manager

Newrest LLC
02.2024 - 09.2024

Operations Supervisor

DHL Supply Chain
10.2023 - 02.2024

Operations Supervisor

Nefab Packaging LLC
02.2023 - 09.2023

Production Supervisor

Carcoustics America
11.2022 - 02.2023

Area Manager

FedEx Ground
08.2012 - 10.2022

Bachelor of Arts - Business Information Systems

Albany State University
DESMOND REECE