Desmond Samuels
Jacksonville,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Food Service, Retail,Brand representation, and establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Dependable medical team member talented at supporting office operations and physicians by coordinating patient information, and registration. Friendly and helpful in patient interactions to improve satisfaction ratings and patient loyalty.
Overview
10
10
years of professional experience
Work History
Skill Trainer, Server, Host , Catering Deliverer
Cracker Barrel
Orange Park, FL
09.2015 - Current
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs
- Supported servers, food runners and bussers with keeping dining area ready for every guest
- Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction
- Displayed products properly at customer sites and according to company specifications and policies
- Maintained accurate accounts by documenting orders, collecting payments and issuing receipts for every purchase
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise
- Promoted customer loyalty by efficiently handling food and service complaints
- Arranged food items on serving trays and placed in take-out packaging to produce orders for customers
- Recommended, selected and helped locate merchandise based on customer needs and desires
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning
- Responded in a friendly and expert fashion to answer questions about each offering, price structures and availability
- Answered approximately 30+ calls with a friendly and polite approach to ensure excellent customer service
- Mentored new hires, resulting in stronger staff development and increased productivity
- Identified and proactively solved internal problems related to employee turnover by revamping training approaches
Customer Service Representative
Wawa
Orange Park, FL
10.2018 - 11.2019
- Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes
- Responded to customer requests for products, services and company information
- Checked completed orders for accuracy and bagged meals for easy carrying
- Protected customers by washing and sanitizing dishes, glassware and silverware after each use
- Maintained proper temperatures during storage, cooking and serving
- Maintained clean, sanitized and well-organized food preparation zones to promote store efficiency
- Performed shift change tasks each day to keep store efficient and neat
- Operated as full-service food provider in Wawa establishment by taking orders, preparing meals and collecting payments
Sales Representative
Vector Marketing Corporation
Orange Park, FL
03.2017 - 05.2017
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction
- Networked at events and by phone to expand business profits and revenues
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies
- Researched potential clients and markets to prepare for appointments
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
- Performed cold-calling and follow-ups with leads to secure new revenue
- Utilized various sales techniques to develop relationships with customers and drive sales
- Demonstrated products and specific features at customer locations and special events
Brand Representative
Abercrombie & Fitch
Orange Park, FL
07.2016 - 11.2016
- Communicated product value, quality and style to educate and entice potential customers
- Organized and stocked merchandise to keep necessary levels for sales demand
- Responsible for planning and organizing sampling events by working hand-in-hand with retail store managers and leaders
- Analyzed usage patterns to understand ways in which customers used company products and services
Server
Steak N Shake
Orange Park, FL
03.2016 - 08.2016
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
- Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints
- Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods
Education
High School Diploma -
Oakleaf High School
Orange Park, FL06.2017
Associate of Science - Biomedical Sciences
St Johns River State College
Orange ParkSkills
- Quick learner
- Spanish translation
- Sales knowledge
- Computer proficient
- Staff education and training
- Creative problem solving
- Service standard compliance
- Good listening skills
- POS systems expert
- Training development aptitude
- Key holder experience
- Order fulfillment
- Technical support
Runway/Print Model
I have been a Runway/Print Model for 3 years now and its a very eye opening experience being able to travel and go different places doing something I enjoy putting my time into. The frequency depends on the demand of models in the area and experience rather it be modeling some clothes from Brand corporations or confidence walking down the runway.
Timeline
Customer Service Representative
Wawa
10.2018 - 11.2019
Sales Representative
Vector Marketing Corporation
03.2017 - 05.2017
Brand Representative
Abercrombie & Fitch
07.2016 - 11.2016
Server
Steak N Shake
03.2016 - 08.2016
Skill Trainer, Server, Host , Catering Deliverer
Cracker Barrel
09.2015 - Current
High School Diploma -
Oakleaf High School
Associate of Science - Biomedical Sciences
St Johns River State College