Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Desmond Sanders

Philadelphia,PA

Summary

Dynamic and dedicated professional with experience at Regal Cinemas, excelling in customer service and staff training. Proven ability to resolve complaints and ensure quality control, while effectively managing point-of-sale transactions. Recognized for fostering a welcoming atmosphere and maintaining safety in high-pressure environments. Eager to leverage skills in a new role.

Overview

2
2
years of professional experience

Work History

Crew Member

Regal Cinemas
08.2023 - Current
  • Trained new team members on procedures, customer service, and sales techniques.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
  • Provided assistance to guests with special needs and helped with seat accommodations.
  • Scanned patrons' tickets, reported invalid tickets to supervisor and assisted patrons to assigned seats.
  • Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
  • Checked IDs for age-restricted shows in compliance with regulations.
  • Secured theater at end of each shift to prevent theft of theater items.
  • Performed routine inspections of theater to identify safety hazards.
  • Enforced theater policies to maintain enjoyable viewing experience for all customers.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Auxiliary Officer

Penn State University
01.2024 - 05.2024
  • Monitored crowded public areas and events to mitigate risk and promote safety.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

Education

High School Diploma -

Mastery Charter Pickett
5700 Wayne Ave, Philadelphia, PA 19144
06-2022

Skills

  • Cooking
  • Taking orders
  • Willingness to learn
  • Point-of-sale transactions
  • Quality control checks
  • Complaint resolution
  • Staff training

Interests

  • Passionate about balancing physical health with mental and emotional wellness

Timeline

Auxiliary Officer

Penn State University
01.2024 - 05.2024

Crew Member

Regal Cinemas
08.2023 - Current

High School Diploma -

Mastery Charter Pickett

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