Desmond Scott
North Augusta,South Carolina
Summary
Experienced server/cashier with over 8 years of experience in resteraunt chain. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
15
15
years of professional experience
Work History
Cement Finisher
Roundtree Concrete Finishers
North Augusta, South Carolina
02.2014 - Current
- Created specific finishes on poured concrete.
- Installed rebar and molded expansion joints and edges for concrete projects.
- Reviewed all project documentation and blueprints to prioritize and schedule job tasks.
- Adhered to safety and reporting procedures.
- Monitored inventory of key tools and materials used at each project site to provide consistent availability.
- Engaged with customers and subcontractors and provided timelines for project completion.
- Demolished and repaired old concrete surfaces.
- Wore correct clothing and protective equipment for jobs.
- Assisted crew members with positioning trucks and moved discharge chute to guide concrete into forms.
- Operated equipment such as forklifts safely to efficiently complete site work.
- Maintained clean, safe worksite for team safety and to help keep projects on-track.
- Completed physically demanding tasks such as lifting up to Number pounds to move job materials.
- Set wood and other forming materials to prepare for concrete pours.
- Shoveled materials such as dirt, gravel and asphalt.
- Routinely lifted and moved items weighing up to Number pounds.
- Mixed, spread and patched concrete to specifications.
- Applied concrete fabrication techniques to achieve desired project specifications, quality and code standards.
Machine Operator
Hubbell Power Systems
Aiken, South Carolina
03.2011 - 01.2014
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Followed tooling instructions and product specifications to determine and implement operational sequences.
- Calibrated, tested and adjusted machine settings or controls in preparation for production operations.
- Manually set up machinery, lathes and grinders.
- Kept detailed production records and identified hold-ups.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
- Set accurate feed rates and trimming protocols to maintain efficient production and meet schedule demands.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Complied with company and OSHA safety rules and regulations.
- Maintained equipment performance by lubricating and cleaning components.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Inspected products and machines to maintain quality and efficiency.
- Made sure that products were produced on time and are of good quality.
- Performed general equipment maintenance and repair to minimize downtime.
- Maintained organized work area by cleaning and removing hazards.
- Inspected finished products for quality and adherence to customer specifications.
- Prepared reports and technical documentation of day-to-day production processes.
Lead Server
Captain D's Seafood
Toledo, Ohio
04.1995 - 07.1999
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Oversaw daily operations of service team, delegated tasks and trained new staff.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Managed food resources, memorized orders and coordinated customer service.
- Cultivated warm relationships with regular customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic Type restaurant while maintaining calm, professional demeanor.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Used slow periods to restock supplies, ice, trays and delivery bags.
Education
Paulding High School
Paulding, OH06.1998
Skills
- Verbal and Written Communication
- Mechanical Control
- Concrete Finishing Brushes
- Equipment Inspection
- Decision Making
- Power Concrete Buggies
- Basic Mathematics
- Safety and Security
- Information Retrieval and Searching
- Estimate Preparation
- Team Building
- Equipment Maintenance and Repair
- Physical Strength
- Complex Problem Solving
- Time Management
- Laborer Supervision
- Chute Control
- Form Setting and Alignment
- Work Planning and Prioritizing
- Concrete Spreading
- Expansion Joint and Edge Molding
- Jointers and Edging Tools
- Hole and Crack Filling
- Surface Leveling and Smoothing
- Work Scheduling
Timeline
Cement Finisher
Roundtree Concrete Finishers
02.2014 - Current
Machine Operator
Hubbell Power Systems
03.2011 - 01.2014
Lead Server
Captain D's Seafood
04.1995 - 07.1999
Paulding High School