Desmond Singh
Sacramento,CA
Summary
Hardworking employee enthusiastic about learning customer service field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Bringing hardworking nature, clean driving record and solid work history in transportation positions. Proficient in operating semi trucks and refrigerated trailers, as well as loading, securing and unloading products with maximum efficiency. Well-organized and knowledgeable in meeting customer needs, coordinating paperwork and meeting company objectives.
Overview
10
10
years of professional experience
Work History
Owner/Operator Truck Driver
S.A.S REFRIGERATED LLC
08.2015 - Current
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
- Maximized load safety by balancing, securing, and weighing products.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Verified contents of inventory loads against Bills of Lading.
- Assessed financial reports and statements regularly to update processes and operations for greater profitability.
- Prepared annual budgets with controls to prevent overages.
- Maintained current Class A CDL with Hazardous Materials and Doubles and Triples endorsements.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Monitored and managed fuel consumption and expenses for management reporting.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Completed routine maintenance on truck to keep in working order.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Managed over 40 calls per day and increased sales by 15%
Business Owner
Global Marketing
06.2014 - Current
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Raised property accuracy and accountability by creating new automated tracking method.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Truck Driver
Knight Refrigerated
01.2014 - 08.2015
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maximized load safety by balancing, securing, and weighing products.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Monitored and managed fuel consumption and expenses for management reporting.
- Verified contents of inventory loads against Bills of Lading.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Completed routine maintenance on truck to keep in working order.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
Education
No Degree -
San Mateo High School
San Mateo, CASkills
- Class a Commercial Driver's License
- Logistics Planning
- Statement Billings
- Strong organizational and time management skills
- Ability to work effectively independently or as a part of a team
- Excellent customer service and interpersonal skills
- Experience working in a production oriented environment that includes productivity and quality standards
- Self-motivated, enthusiastic, flexible, and customer service-oriented
- Energetic with positive attitude
- Strong analytical and problem solving skills
- Ability to work independently and in a team environment while demonstrating initiative, integrity, ownership, and accountability
- Ability to lead, mentor, and train others
Timeline
Owner/Operator Truck Driver
S.A.S REFRIGERATED LLC
08.2015 - Current
Business Owner
Global Marketing
06.2014 - Current
Truck Driver
Knight Refrigerated
01.2014 - 08.2015
No Degree -
San Mateo High School