Desmond Steward
Peachtree Corners,GA
Summary
Nearly 2 years' experience in front desk and customer service Highly skilled in greeting, registering, and assigning rooms to guests in a polite and resourceful manner Able to direct and accompany guests to different facilities and functions in the hotel In-depth knowledge of using computers and basic workplace equipment including fax machine, photo copier and printer Hands-on experience in computing bill, collecting payment and making change Proven record of performing tasks as mentioned on daily checklist Demonstrated ability to answer inquiries about hotel services, shopping, dining and travel directions Organized Front Desk Agent with strong interpersonal and computer skills. Background in customer service and support and accustomed to managing difficult client situations.
Overview
17
17
years of professional experience
Work History
Account Development Manager
PPG Architectural Finishes
Peachtree Corners, GA
07.2018 - Current
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
Route Sales Representative
Armark
Smyrna, GA
06.2017 - 06.2018
- Organized and detail-oriented with a strong work ethic.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Front desk agent
Hampton Inn
Myrtle Beach, SC
03.2012 - Current
- 1 year 5 months) Customer Service - Front Desk Welcome and register guests and offer them services and room rates Handle guest check in and checkouts professionally and in a welcoming and specialized manner Issue room key and forward instructions to Bell Person Make changes and confirm reservations by means of the Lodging Management Systems Keep records of room availability and guests' accounts Post charges of food, room, liquor and telephone to system and manual ledger Maintain the hotel's high standard of service and hospitality Provide the maximum quality of service to the guests Verify that all updated reports have been run Date stamp, arrange, and track incoming mail Security at Beach house Security Staff.
Student Athlete
Coastal Carolina University
Conway, SC
04.2007 - 01.2011
- varsity letter winner.
- 3.0 gpa.
- deans list 2009 and 2010.
- big south all conference player 2 years.
Forklift operator
Pepsi Bottling Ventures
Conway, SC
01.2012 - 03.2012
- organize warehouse load pallets in to pub trucks unload bulk pallets from delivery trucks Page1 complete daily task operate forklift.
- Achieved a 100 % on-time shipment rate.
- Loaded and unloaded pieces into boxes for shipment.
- Forecasted manpower requirements based on daily workload and company targets.
Education
Bachelor of Science - communications
Coastal Carolina University
Conway, SCDecember 2011
Bachelor - Communication
Coastal Carolina University
2011
Skills
- Service-oriented
- Hospitality background
- Front desk experience
- Courteous
- Computer knowledge
- [Software program] knowledge
- Natural leader
- Guest satisfaction specialist
- Efficient
- Diligent
- Team building
- Skilled negotiator
- Resort experience
Additional Information
- Activities and Societies: Football Team, community service douglas county high school 2003 - 2007 Honors and Awards Deans list 2009 and 2010 2nd team big south 2009-2010 big south conference champions 2010-2011 Interests watching sports, community service, working out Page3 Desmond Steward Hampton Inn, Hotel Management
Timeline
Account Development Manager
PPG Architectural Finishes
07.2018 - Current
Route Sales Representative
Armark
06.2017 - 06.2018
Front desk agent
Hampton Inn
03.2012 - Current
Forklift operator
Pepsi Bottling Ventures
01.2012 - 03.2012
Student Athlete
Coastal Carolina University
04.2007 - 01.2011
Bachelor of Science - communications
Coastal Carolina University
Bachelor - Communication
Coastal Carolina University