Desmond Williams
Scottsdale,AZ
Summary
I currently acquired my Arizona P.O.S.T Peace Officer Certification and graduated from the Phoenix Police Academy. I am highly effective at taking leadership direction from superiors. Believes that willingness to learn and emphasis on teamwork are essential qualities of successful law enforcement officers. Focused on maintaining strong relationships with coworkers and community.
Prior to academy, I was a multi-talented loan processor professional versed in customer service and bank standards. Excellent communicator and decision-maker with a strong eye for detail and a proactive nature? I am your guy. I am an organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level / experienced opportunities.
Overview
8
8
years of professional experience
Work History
Police Officer
Phoenix Police Department
Phoenix, AZ
11.2023 - 08.2024
- Responded to emergency calls for service and provided assistance as needed.
- Attended training sessions to maintain proficiency in law enforcement techniques.
- Counseled victims of domestic violence regarding available resources and legal options.
- Arrested suspects following established procedures while exercising caution and good judgment.
- Prepared detailed reports on incidents and arrests made.
- Conducted traffic stops in accordance with departmental protocol.
- Investigated suspicious persons or activities to determine if criminal activity was present.
- Diffused active disturbances with de-escalation techniques, compassion and combat skills.
- Interviewed witnesses and victims to determine critical details relevant to each case.
- Communicated with victims, suspects and witnesses to gather and provide information regarding criminal events.
- Responded promptly to activated alarms for fires and burglaries.
- Documented observations and actions by radioing information and completing reports.
Army National Guard
Border Patrol
Sierra Vista, AZ
08.2020 - 08.2021
- Detected and prevented illegal entry and smuggling of aliens from entering country.
- Prevented illegal trafficking of people, narcotics and contraband into country.
- Operated in the camera room, expressed close attention to detail.
- Prevented illegal entry, prohibiting goods and smuggling of illegal drugs and other contraband by conducting vehicle searches during traffic stops.
- Transferred equipment to many stations to ensure effective oppositions.
- Collaborated with law enforcement officials to provide relevant information regarding observed or suspected criminal activity.
- Documented daily data related to investigations and findings.
Credit Dealer Support
Wells Fargo Auto
Chandler, AZ
Transfer - 08.2024
- Answered inbound dealer-ship and customer phone calls to provide answers to questions regarding credit applications to an auto loan
- Required to verify / authenticate all callers
- Completed OTP and many verification steps to prevent fraud and/or misleading applications
- Probe questions
- Excellent documentations of all conversations.
- understanding and evaluating credit history, income, loan amounts and many factors that would reflect (PTI) / (DTI) / (LTV).
- Ensuring Dealer are contracting within approvals and preventing unwanted credit applications outside of wells fargo auto guidlines.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Assisted with customer requests and answered questions to improve satisfaction.
Loan Document Processor
Wells Fargo Auto
Chandler, AZ
08.2021 - Transfer
- Reviewed and verified borrowers' income, credit reports and property appraisals to prepare documents for underwriting.
- Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan processing.
- Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times.
- Created and completed loan submission packages.
- Maintained complete confidentiality of submitted information according to release guidelines.
- Evaluated financial statements and contacted institutions and customers to clarify details.
- Reviewed initial client documentation to structure and submit loan package.
- Conducted customer interview, validating information submitted in loan documents.
- Followed up after loan close to congratulate, thank and provide next steps to customer.
- Inspected loan package documentation to spot suspicious or fraudulent documentation.
Sales Consultant
Camelback Hyundai
Phoenix, AZ
08.2020 - 12.2020
- Listened to customers to understand needs and refer to optimal services.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Cultivated productive relationships with existing customers through exceptional follow-up after sales.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
- Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Improved overall customer purchasing experiences to promote steady revenue.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Demonstrated product features to align with customer needs.
- Created and implemented store displays, promoting sales and growth.
- Presented products and services to prospective and existing customers to meet client needs.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Developed key customer relationships to increase sales.
- Created successful strategies to develop and expand customer sales.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
Vending
Kalil Bottling Co,
Phoenix, AZ
06.2019 - 07.2020
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Traveled to multiple cities making vending machine and fountain deliveries, installations and repairs.
- worked 8 hour shifts, all day shifts and overnight shifts.
- unloading and offloading trucks.
Indirect Fire Infantryman
Army National Guard AZ
Phoenix, AZ
01.2017 - 01.2022
- Maintained active status to support boarder Patrol on special mission ( Operation Guardian Support ) until end of mission.
- Determined elevation and grid azimuths with maps and map overlays.
- Provided fast and accurate emergency response to injured teammates, providing first aid and Buddy Care.
- Maintained platoon and equipment functionality through consistent maintenance checks and team performance evaluation.
- Led diverse training simulations to prepare teams for combat and emergency situations.
- Maintained rifles, machine guns, mortars and hand grenades, verifying weapon locations and supporting magazine operations.
- acquired great attention to details
Education
Law Enforcement
Phoenix Police Academy
Phoenix, AZ07-2024
High School Diploma -
Arcadia High School
Phoenix, AZ05.2017
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZSkills
- Team Work
- Problem Solving
- Loan Servicing
- Strong attention to detail
- excellent vocabulary
- Community Awareness
- Verbal and Written Communication
- Decision Making
- Information Verification
- Time Management
- Adaptability
- Loan Application Preparation
- Customer Service
- Document Management
Beyond The Resume
Although, i may not have the same experience of some people, my potential is definitely higher. If given the opportunity, I will not Disappoint. I strive to be a better myself. I am always consistent, persistent and efficient when it comes to my work, job and hobbies. I am an honest and loyal person who always tend to embrace all situations and seek the positives for results. Solving complex, difficult and or challenging obstacles/problems has always been a hobby of mines. For some reason it comes natural and i look to put it to use. If given an opportunity, I would love to embrace your company / organizations with the fun, high spirit, strong work ethic and dedication.
Timeline
Police Officer
Phoenix Police Department
11.2023 - 08.2024
Loan Document Processor
Wells Fargo Auto
08.2021 - Transfer
Army National Guard
Border Patrol
08.2020 - 08.2021
Sales Consultant
Camelback Hyundai
08.2020 - 12.2020
Vending
Kalil Bottling Co,
06.2019 - 07.2020
Indirect Fire Infantryman
Army National Guard AZ
01.2017 - 01.2022
Credit Dealer Support
Wells Fargo Auto
Transfer - 08.2024
Law Enforcement
Phoenix Police Academy
High School Diploma -
Arcadia High School
Maricopa Community Colleges - Rio Salado Community College
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