Desmond Winter
Baltimore
Summary
Dynamic Operations Manager with extensive experience at Fila - USA INC, excelling in compliance management and team leadership. Proven track record in optimizing workflows and enhancing productivity through effective employee training and implementation of standard operating procedures. Adept at fostering collaboration across departments to achieve operational excellence and drive results.
Overview
29
29
years of professional experience
Work History
Operatons Manager
Fila - USA INC
Baltimore
08.2007 - Current
- Managed daily operations to ensure efficient workflow across departments.
- Oversaw inventory control and maintained accurate stock levels.
- Developed schedules to optimize resource allocation and labor efficiency.
- Trained and mentored staff on operational procedures and best practices.
- Collaborated with cross-functional teams to streamline supply chain processes.
- Ensured compliance with safety regulations and company policies in all operations.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Built strong operational teams to meet process and production demands.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Responded to information requests from superiors, providing specific documentation.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Collaborated with team leaders on quality audits.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Delegated work to staff, setting priorities and goals.
- Motivated and evaluated personnel for performance improvement and goal achievement.
Receiving Supervisor
Corporate Express
Hanover
06.2005 - 07.2007
- Managed communication between departments to ensure project alignment.
- Coordinated project timelines and schedules for multiple team initiatives.
- Facilitated training sessions for new staff on company policies and procedures.
- Supervised receiving operations and ensured efficient workflow in a fast-paced environment.
- Trained staff on safety protocols and proper material handling techniques for compliance.
- Managed inventory control processes to maintain accurate stock levels and organization.
- Implemented best practices for storage optimization and layout efficiency in receiving area.
- Provided training and guidance to new team members on proper procedures related to receiving activities.
- Directed the daily operations of the receiving department, overseeing a staff of 18 employees.
- Held staff meetings to share project information and address specific issues.
Receiving Supervisor
Fila - USA INC
Baltimore
05.2003 - 05.2005
- Trained staff on safety protocols and proper material handling techniques for compliance.
- Coordinated with vendors to schedule timely deliveries and resolve discrepancies promptly.
- Implemented best practices for storage optimization and layout efficiency in receiving area.
- Provided training and guidance to new team members on proper procedures related to receiving activities.
- Monitored and maintained accurate receiving records for all incoming shipments.
- Utilized computer software programs such as Microsoft Excel to track inventory levels.
- Directed the daily operations of the receiving department, overseeing a staff of 12 employees.
Shipping Supervisor
Fila - USA INC
Baltimore
09.2001 - 05.2003
- Supervised daily shipping operations and ensured timely dispatch of products.
- Implemented safety protocols for shipping processes to ensure compliance and reduce risks.
- Trained new employees on shipping procedures and best practices for efficiency.
- Conducted regular audits of outgoing shipments to verify documentation accuracy.
- Resolved shipping discrepancies by investigating issues and coordinating corrective actions.
- Supervised shipping personnel to ensure efficient and accurate completion of tasks.
- Ensured safety protocols were followed when loading and unloading trucks or containers.
- Maintained records of all outgoing shipments, ensuring that they were accurate and complete.
- Monitored staff performance to ensure compliance with company policies and procedures regarding packaging, labeling, and shipping deadlines.
- Provided training to new employees on proper operation of packing equipment and safety protocols.
- Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
- Presented and explained work orders to team.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Reviewed supplies inventory levels and purchased necessary items.
Warehouse Team Lead
Fila - USA INC
Baltimore
01.2001 - 09.2001
- Trained and mentored team members on safety protocols and best practices.
- Trained new employees on company and safety standards, providing assistance and remediation with issues.
- Monitored employee performance, provided feedback and coaching to promote productivity.
Inbound and Outbound Warehouse Associate
Fila USA INC
Baltimore
02.1997 - 01.2001
- Received and processed inbound shipments efficiently in fast-paced warehouse environment.
- Picked and packed customer orders accurately for timely outbound delivery.
- Operated forklifts and pallet jacks to move merchandise within the warehouse.
- Adhered to safety protocols while handling equipment and materials in the warehouse.
- Assisted in training new associates on warehouse procedures and best practices.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
Education
GED -
Online
Baltimore, MD05-1999
High School Diploma -
Dunoon Technical High School
Kingston Jamaica06-1985
Skills
- Operations management
- Compliance management
- Team leadership
- Employee training
- Standard operating procedures
Affiliations
- I have extensive experience in warehouse operations, I can supervise multiple functional areas simultaneously, I currently manage a 850,000 sq ft distribution center with a team of 4 supervisors, 5 team leads and 58 associates on first shift.
References
References available upon request.
Timeline
Operatons Manager
Fila - USA INC
08.2007 - Current
Receiving Supervisor
Corporate Express
06.2005 - 07.2007
Receiving Supervisor
Fila - USA INC
05.2003 - 05.2005
Shipping Supervisor
Fila - USA INC
09.2001 - 05.2003
Warehouse Team Lead
Fila - USA INC
01.2001 - 09.2001
Inbound and Outbound Warehouse Associate
Fila USA INC
02.1997 - 01.2001
GED -
Online
High School Diploma -
Dunoon Technical High School
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