Desmond Michael Jones
Orlando,FL
Summary
Skilled maintenance professional with over 13 years in residential systems, including plumbing, electrical, HVAC, and appliances. Managed work orders and documented service activities in tracking systems, ensuring safety compliance. Inspected properties for readiness and responded to service requests, enhancing functionality and aesthetics of homes.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Service Technician II
First Key Homes
Orlando, FL
07.2026 - Current
- Executed work orders for plumbing, electrical, HVAC, and appliance repairs, ensuring timely resolution of issues
- Performed preventative maintenance on First Key Homes rental homes and common systems
- Addressed resident service requests with clear communication, enhancing resident satisfaction
- Inspected vacant homes for readiness before move-in scheduling
- Followed safety standards while maintaining First Key Homes properties
- Recorded details of service activities in maintenance logs. in property maintenance tracking systems
Self Employed
JPRS
Orlando, FL
08.2020 - 07.2026
- Executed routine maintenance tasks, maintaining functionality and enhancing aesthetics of residential properties.
- Installed and repaired plumbing fixtures and systems effectively.
- Conducted electrical repairs and installations in compliance with safety standards.
- Assembled furniture and equipment for clients according to specifications.
- Assisted homeowners with drywall repair and painting project.
- Outlined project details, improving client understanding and satisfaction.
Maintenance Assistant
ZRS Management LLC
Winter Park, FL
07.2019 - 07.2020
- Changed HVAC filters and cleaned condensation drains to perform preventative maintenance on HVAC systems.
- Changed HVAC filters and cleaned condensation drains to perform preventive maintenance on HVAC systems.
- Diagnosed problems with mechanical and electrical systems and equipment using advanced troubleshooting abilities.
- Repaired leaking faucets, clogged toilets and other equipment to keep bathrooms fully functional.
- Responded within 24 hours to internal personnel inquiries and complaints regarding maintenance and repair, resulting in a 97% increase in employee satisfaction.
- Maintained smooth daily operations in supervisor's absence, supporting team continuity.
- Oversaw daily operations during supervisor's absence, ensuring team productivity.
- Maintained cleanliness and fresh paint in corridors to enhance facility appearance and create a welcoming environment.
Assistant Service Manager
Alliance Residential Company
Winter Park, FL
03.2018 - 07.2019
- Received 5 star ratings on all work orders completed
- Achieved 5-star ratings from residents for service quality on all work orders completed
- Coordinated vendor appointments to ensure timely completion of maintenance tasks
- Provided training to the groundskeeper on service protocols on certain service calls
- Created daily schedules prioritizing service calls to improve workflow management
Service Technician
First Communities
Orlando, FL
06.2017 - 03.2018
- Responded to service calls during and after business hours, addressing urgent client needs promptly
- Repaired and installed plumbing systems, fixtures, and appliances
- Answered service calls during and after business hours to address urgent client needs
- Supported apartment make-readies and renovations, enhancing overall property appeal and readiness
- Conducted pool chemical tests to ensure safety and cleanliness and cleaned pool
- Handled on-call rotation, ensuring timely service and reducing client wait times
Service Technician
Pegasus Residential
Tallahassee, FL
06.2016 - 06.2017
- Responded to service calls during and after business hours, ensuring timely resolution of issues
- Repaired and installed plumbing systems, fixtures, countertops and appliances
- Answered service calls during and after business hours
- Supported apartment make-readies and renovations, enhancing property readiness and tenant satisfaction
- Tested pool chemicals and cleaned pool daily (D.E., Sand)
- Was part of on call rotation
- Identified and implemented improvements to property appearance and service quality
Groundskeeper/Porter
Alexan at Southwood
Tallahassee, FL
03.2015 - 02.2016
- Maintained clubhouse, grounds, and breezeways to ensure clean and welcoming environment
- Pressure washed breezeway, stairwells, and sidewalks.
- Processed service requests from residents to address concerns and enhance satisfaction.
- Supported make-ready tasks and on-call responsibilities
Service Technician
Franklin Pointe
Tallahassee, FL
12.2014 - 03.2015
- Answered service calls during and after business hours, ensuring timely resolution of client issues.
- Responded to urgent service requests while on call, coordinating with the service manager to address issues.
- Supported apartment preparation by cleaning, repairing, and refreshing units for new tenants.
- Responded to urgent service requests while on call, coordinating with service manager to resolve issues promptly.
Grounds Keeper
West 10
Tallahassee, FL
10.2013 - 12.2014
- Pressure washed buildings, sidewalks, and curbs to enhance overall property appearance.
- Maintained garbage compactor functionality through daily cleaning and operational checks.
- Collected and disposed of trash from offices and buildings daily to ensure a hygienic environment.
- Responded to service requests promptly to support facility maintenance
Education
High School Diploma -
Florida Agriculture & Developmental Research School
Tallahassee, FLFlorida Agriculture & Mechanical University
Tallahassee, FLSkills
- Plumbing repair
- Electrical repair
- HVAC troubleshooting
- Appliance maintenance
- Preventive maintenance
- Electrical system diagnosis
- Advanced plumbing techniques
- Technology proficiency
- Project coordination
- Property management
- Residential maintenance
- Attention to detail
Certification
CPO Certified: CPO-470249 (October 22,2014 - October 22, 2019)
EPA Universal Certified: 809175451240 (September 2015)
Skills
Plumbing, Electrical, Drywall repair/installation, HVAC, Painting, and Appliance repair/installation (gas/electrical), Kantech, keyless entry, and some carpentry
References
Plumbing, Electrical, Drywall repair/installation, HVAC, Painting, and Appliance repair/installation (gas/electrical), Kantech, keyless entry, and some carpentry
Timeline
Service Technician II
First Key Homes
07.2026 - Current
Self Employed
JPRS
08.2020 - 07.2026
Maintenance Assistant
ZRS Management LLC
07.2019 - 07.2020
Assistant Service Manager
Alliance Residential Company
03.2018 - 07.2019
Service Technician
First Communities
06.2017 - 03.2018
Service Technician
Pegasus Residential
06.2016 - 06.2017
Groundskeeper/Porter
Alexan at Southwood
03.2015 - 02.2016
Service Technician
Franklin Pointe
12.2014 - 03.2015
Grounds Keeper
West 10
10.2013 - 12.2014
High School Diploma -
Florida Agriculture & Developmental Research School
Florida Agriculture & Mechanical University