Desmonica Ward
Miami,Fl
Summary
Highly motivated customer service specialists with over 10+ years of customer service experience and property management, Highly organized and professional, able to establish long term positive relationships with co-workers and outside resources .
Overview
11
11
years of professional experience
Work History
Property Manager
Public Storage
01.2024 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Cashier
Miami-Dade County Public Schools
08.2018 - 08.2021
- Receiving payments and issuing receipts
- Gift-wrapping packages and keeping track of all cash and credit transactions
- Answering customer queries about pricing, discounts, refund policies
Floor And Décor
01.2014 - 01.2018
- Responsible for assisting customers throughout the buying process
- Greeting customers when they enter the store
- Helping customers find specific products or showing them how to use them and ringing up customer purchases on the POS register
Customer Service Representative
IRT
09.2013 - 01.2014
- Provide customers with timely follow-up on phone calls, emails, quotations, technical inquiries and other requests
- Provide field trouble shooting assistance with information and documentation support
- Coordinates with the quotations department on projects
- Work with other departments to resolve customer inquiries
- Other duties as required by the Customer Service Manager
Education
High School Diploma -
Miami Northwestern Senior High School
Miami, Fl06.2013
Skills
- Proficient in Microsoft Office (Word, Excel, Power Point and Access
- Organizing skills
- Communication skills
- Observation skills
Timeline
Property Manager
Public Storage
01.2024 - Current
Cashier
Miami-Dade County Public Schools
08.2018 - 08.2021
Floor And Décor
01.2014 - 01.2018
Customer Service Representative
IRT
09.2013 - 01.2014
High School Diploma -
Miami Northwestern Senior High School
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