Summary
Overview
Work History
Education
Skills
Timeline
Generic

Desmonique Campbell

Summary

Adaptable and tech-savvy Licensed Insurance Agent with 10+ years of experience in customer service, sales, and leadership, currently thriving in a remote work environment. Known for exceeding performance targets while managing high volume client interactions and complex systems from a home office. Offers a unique blend of insurance expertise and technical proficiency, including troubleshooting, basic programming (HTML, Python, JavaScript), and digital workflow optimization. Quick to learn new tools, communicate across virtual platforms, and solve problems independently.

Overview

13
13
years of professional experience

Work History

Licensed Insurance Agent

Tranzact LLC
07.2022 - Current

Licensed Insurance Agent

GoHealth
01.2021 - 03.2022
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Analyzed customer needs and provided best options, upselling products and services.
  • Exceeded company sales goals
  • Delivered individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.

Sales Associate Team Leader

Windstream Communications
11.2017 - 01.2021
  • Answer inbound calls, program phones, train new employees
  • Activate new account, market phone, tv, internet plans to customers, analyze customers needs in order to renew or upsell service packages and other related products.
  • Collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Reviewed files, recordings and other documents to obtain information to respond to requests.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.

Sales Representative Team Leader

Convergy
11.2015 - 12.2017
  • Assisted sales associates with unhappy customers
  • Demonstrated product features to align with customer needs.
  • Reorganized routes and schedules in territory to maximize efficiency.
  • Of the department at different times throughout each day
  • Customer service calls, account changes and troubleshoot
  • Selling product
  • Maintain strict scheduling adherence in a fast paced work environment
  • Developed key customer relationships to increase sales.
  • Monitored customer order process and addressed customer issues.
  • Improved overall customer purchasing experiences to promote steady revenue.

Manager

Kangaroo
06.2014 - 11.2015
  • Highly skilled in providing
  • Ordering, shipping, and scheduling
  • Information regarding products and services
  • Sales
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored staff performance and addressed issues.
  • Entered time and attendance logs in preparation for payroll.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.

Manager

Dots
05.2013 - 06.2014
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Entered time and attendance logs in preparation for payroll.
  • Monitored staff performance and addressed issues.

Assistant Manager

Torrid
01.2012 - 02.2013
  • Completed inventory audits to identify losses and project demand.
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.

Education

Some College (No Degree) -

Gateway Community College
New Haven, CT

Nursing

Kaplan
Charlotte, NC
06.2015

High School Diploma -

West Haven High School
West Haven, CT
06.2012

Skills

  • Remote Customer Support
  • CRM & Call Center Software (Salesforce, Five9)
  • Technical Troubleshooting & Support
  • Basic Programming (HTML, Python, JavaScript)
  • Virtual Communication Tools (Zoom, Teams, Slack)
  • Microsoft Office Suite
  • Licensed Health & Life Insurance
  • Cross-Selling & Upselling
  • Self-Motivation & Accountability
  • Digital Time & Task Management

Timeline

Licensed Insurance Agent

Tranzact LLC
07.2022 - Current

Licensed Insurance Agent

GoHealth
01.2021 - 03.2022

Sales Associate Team Leader

Windstream Communications
11.2017 - 01.2021

Sales Representative Team Leader

Convergy
11.2015 - 12.2017

Manager

Kangaroo
06.2014 - 11.2015

Manager

Dots
05.2013 - 06.2014

Assistant Manager

Torrid
01.2012 - 02.2013

Some College (No Degree) -

Gateway Community College

High School Diploma -

West Haven High School

Nursing

Kaplan

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