Desmon L. Heyward
Hardeeville,SC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Diesel Technician
Waste Managment
Hardeeville, SC
11.2019 - Current
- Read job orders and observed and listened to vehicles in operation to determine malfunctions and plan work procedures.
- Diagnosed and performed accurate repair on brakes, engines, suspensions, drive trains and transmission clutches.
- Removed malfunctioning parts and repaired components or installed new ones.
- Used tools and technologies to log, research and complete repairs.
- Diagnosed systems by troubleshooting malfunctions and tracing problems.
- Performed warranty service and filed all paperwork.
- Conducted successful road service for remote breakdowns and verified safe and operational return of company's equipment.
- Utilized vehicle computer electronics systems to interpret failure modes to initiate or assign repairs.
- Repaired and serviced air conditioning, heating and electrical systems.
- Completed in-depth inspections of vehicle brakes, steering and other systems to check for safety and performance issues.
- Raised trucks, buses and heavy parts or equipment with hydraulic jacks or hoists.
- Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
Heavy-Wheel Vehicle Mechanic
United States Army National Guard
08.2002 - Current
- Performed all unit maintenance, repair and overhaul on heavy-wheel vehicles (prime movers designated as more than five tons and their associated trailers) and material-handling equipment
- Expert in wheel chassis electrical systems, standard transmission assemblies, automotive transmission assemblies, air-controlled semi-automatic transmission assemblies, transfer assemblies, propeller shaft assemblies, axle assemblies, drum brake systems, hydraulic brakes, etc
- Supervised the execution of 200 schedule and over 650 unschedule services while serving as the maintenance supervisor,
- Skilled and knowledgeable of tool application and trouble shooting devices
- Maintained positive accountability of tools and equipment worth more than $9,500,000 without loss or damage to a single item
- Designed and stuctured progams to motivate and build morale for 10 subordinates
- Organized and created a structured repair parts storage room valued at $3,000,000 dollars
- Ordered special replacement parts and components for heavy equipment.
- Examined vehicles to determine extent of damage or malfunctions.
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
- Planned work procedures using charts, technical manuals and experience.
Service Manager
MobilityWorks
Savannah, GA
01.2017 - 11.2019
- Responsible for service billing, service budget, scheduling, Reconditioned trade-in vehicles and prepared them for resale
- Trouble shot complex hydraulic and electric system
- Reconditioned and replaced parts as and when needed
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Collaborated with customers to offer solutions to service needs.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Hired and trained service department staff to drive performance.
- Created written estimates and obtained customer consent to proceed.
- Monitored employee performance through key metrics analysis.
- Created annual department budget, aligning with organization's financial and operational objectives.
Diesel Mechanic
Terminal Investment Corporation
Savannah, GA
05.2016 - 01.2017
- Correct vehicle deficiencies by removing, repairing and replacing major part assemblies
- Perform preventive maintenance tasks for heavy vehicle diesel engines
- Respond to, diagnose and troubleshoot the mechanical problem in case of breakdown
- Completed preventive maintenance on engines, transmissions, tires and other vehicle systems.
- Performed checklist of fluid levels, air filter, tire pressure and more as part of service orders.
- Utilized computer programs and visual inspections to diagnose problems with brakes, steering and transmissions.
- Installed new vehicle systems and components.
Education
Natural Gas Maintenace And Inspection
Hexagon Agility
Wake Forest, NC03.2020
Warrior Leader Course The Warrior Leader Course is a monthlong course that teaches specialists and corporals the basic skills to lead small groups of soldiers. This hard-hitting and intensive course emphasizes leadership skills and prepares soldiers to advance to the rank of sergeant. -
01.2017
Advanced Leader Course -
01.2011
High School Diploma -
Beaufort High School
01.2002
National Mobility Equipment Dealers Association MSE Certification for Braun Ability Vehicles and Lifts -
Skills
- ABS Servicing
- Inspection Procedures
- Maintenance and Repair
- Retrofitting Experience
- Fleet Management
- Malfunction Diagnostics
- Brake System Maintenance
- Complex Problem Solving
- Critical Thinking
- Pumps and Compressors
- System Rewiring
Additional Information
- Awards & Honors , Army Commendation Medal, Army Achievement Medal, Army Valorous Unit Award, National Defense Service Medal, Afghanistan Campaign Medal
Timeline
Diesel Technician
Waste Managment
11.2019 - Current
Service Manager
MobilityWorks
01.2017 - 11.2019
Diesel Mechanic
Terminal Investment Corporation
05.2016 - 01.2017
Heavy-Wheel Vehicle Mechanic
United States Army National Guard
08.2002 - Current
Natural Gas Maintenace And Inspection
Hexagon Agility
Warrior Leader Course The Warrior Leader Course is a monthlong course that teaches specialists and corporals the basic skills to lead small groups of soldiers. This hard-hitting and intensive course emphasizes leadership skills and prepares soldiers to advance to the rank of sergeant. -
Advanced Leader Course -
High School Diploma -
Beaufort High School