Sasha Ingram
Greenville,North Carliona
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
8
8
years of professional experience
Work History
Lead Generation Specialist
Alpaca Audiology
Greenville , NC
2024.01 - Current
- Conduct cold calls to initiate contact or follow up with prospects and qualify leads based on established criteria.
- Applied lead generating methods in high number of cold calls per day.
- Performed cold calls and emails to prospective customers, introducing our services and products.
- Developed new leads each day at or above quota
Customer Service Resolution Specialist
Verizon
Greenville , NC
2023.04 - 2024.01
- Prevented key account losses by researching discrepancies and correcting problems.
- Surpassed sales goals through implementation of successful marketing strategies.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Increased customer satisfaction ratings 95% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
Insurance Claims Specialist
Gainwell Technologies
Winterville, NC
2022.03 - 2023.03
- Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes.
- Communicated with other departments to establish action plans and manage open claims to closure.
- Researched and reviewed information to determine validity of insurance claims and contacted companies and customers about decisions.
Unemployment Claims Specialist T3
Wisconsin unemployment
Greenville , NC
2020.04 - 2022.03
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Answered questions and responded to inquiries to deliver high level of service to patients.
Call Center Agent
Concentrix
Greenville , NC
2017.01 - 2020.02
- Managed high-volume of inbound and outbound customer calls.
- Promoted product offerings to drive growth and exceed benchmarks.
- Explained key information regarding products and services to customers to encourage informed decision-making.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Education
High School Diploma -
South Creek High School
Robersonville, NC07.2012
Skills
- Call Documentation
- Transaction Processing
- CRM Software
- Verbal and Written Communication
- Customer Service
- POS Systems and Ordering Platforms
- MS Office
- Team-Oriented and Cooperative
- Sales and Upselling
- Policies and Procedures Adherence
Timeline
Lead Generation Specialist
Alpaca Audiology
2024.01 - Current
Customer Service Resolution Specialist
Verizon
2023.04 - 2024.01
Insurance Claims Specialist
Gainwell Technologies
2022.03 - 2023.03
Unemployment Claims Specialist T3
Wisconsin unemployment
2020.04 - 2022.03
Call Center Agent
Concentrix
2017.01 - 2020.02
High School Diploma -
South Creek High School