Desna Toliver
Macon,GA
Summary
Knowledgeable Instructor making complex concepts easier to understand while challenging students to think critically. Monitored student progress and adjusted instruction as needed. Familiar with different assessments and teaching methods to help gauge understanding and learning.
Overview
20
20
years of professional experience
Work History
Instructor of Business Administrative Technologies
Central Georgia Technical College
Middle Georgia
04.2021 - Current
- Improved student comprehension by incorporating diverse teaching methods and materials.
- Boosted student performance by providing individualized support and targeted feedback.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Participated in professional development opportunities to stay current on educational trends and enhance teaching effectiveness.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
Director of Career Services
Central Georgia Technical College
Macon, Ga.
07.2017 - 04.2021
- Enhanced student career success by implementing robust services and programming for diverse populations.
- Strengthened partnerships with employers by conducting regular outreach and fostering professional relationships.
- Improved job placement rates through the development of targeted internship, co-op, and job search strategies for students.
- Analyzed labor market trends to inform strategic planning and programmatic decisions within the Career Services department.
- Managed a team of career advisors, providing guidance and supervision while encouraging continuous professional growth.
- Evaluated program effectiveness using data-driven assessment methods, making adjustments as needed to improve outcomes over time.
- Oversaw the creation of marketing materials that raised awareness about available resources among both students and employers.
Assistant Director of Career Services
Central Georgia Technical College
Macon, Ga.
06.2016 - 07.2017
- Enhanced student career development by implementing comprehensive workshops and seminars on resume writing, interview preparation, and job search strategies.
- Collaborated with academic departments for the integration of career services into curriculum, ensuring students were prepared for post-graduation success.
- Developed strong relationships with employers, increasing internship and job placement opportunities for students.
- Managed a team of career advisors to provide individualized guidance to students on their chosen career paths.
- Coordinated successful annual Career Fairs that attracted over 100 employers, connecting students directly with potential employers.
- Conducted regular assessments of programs and services offered by the Career Center, identifying areas for improvement to better serve the student population.
Admissions Recruiter
Central Georgia Technical College
Macon, GA
10.2014 - 06.2016
- Enhanced applicant experience by conducting informative campus tours and providing comprehensive information on academic programs.
- Streamlined the admissions process for prospective students by efficiently managing application materials and communications.
- Increased enrollment rates by actively recruiting high-potential candidates through targeted outreach efforts.
- Collaborated with faculty and staff to ensure a smooth transition for incoming students, including orientation planning and resource dissemination.
- Developed strong relationships with high school counselors, promoting the institution''s reputation and generating additional interest among potential applicants.
- Provided timely feedback on applications, delivering personalized responses that addressed specific concerns or questions from prospective students.
Claims Service Representative
GEICO, Government Employees Insurance
Macon, GA
12.2011 - 09.2014
- Enhanced customer satisfaction by efficiently processing and resolving claims in a timely manner.
- Reduced processing time for claims by implementing new organizational strategies and streamlining procedures.
- Collaborated with adjusters to ensure accurate claim evaluations and settlements, improving overall efficiency.
- Maintained thorough knowledge of company policies and insurance regulations, ensuring proper claim handling procedures were followed.
- Provided exceptional customer service by addressing concerns, answering questions, and explaining complex policy information to clients.
- Managed high-volume caseloads and prioritized tasks effectively to meet strict deadlines without compromising on quality or accuracy.
EMBA Program Manager
Wesleyan College
Macon, GA
04.2010 - 12.2011
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Optimized resource allocation, effectively balancing priorities and managing competing demands.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
Registered Personal Banker II
Wells Fargo Bank, N.A.
Macon, GA
07.2004 - 04.2010
- Achieved high customer satisfaction by providing personalized banking solutions and exceptional service.
- Improved branch sales performance by actively promoting and cross-selling bank products to existing clients.
- Streamlined account opening processes for faster customer onboarding, enhancing client experience.
- Assisted in developing targeted marketing strategies, resulting in increased new account acquisitions.
- Managed risk effectively by adhering to compliance regulations during daily operations and customer interactions.
- Collaborated with team members to improve overall branch efficiency and achieve performance goals.
Education
Bachelor of Science - Business Administration And Management
Wesleyan College
Macon, GAMBA - Business Management
Wesleyan College
Macon, GASkills
- Academic Advisement
- Differentiated Instruction
- Attendance Monitoring
- Student Records Management
- Class Instruction
- Assignment Grading
- Classroom Management
- Group and Individual Instruction
- Student Rapport
- Instructional Techniques
- Continuous Professional Development
- Public Speaking
Timeline
Instructor of Business Administrative Technologies
Central Georgia Technical College
04.2021 - Current
Director of Career Services
Central Georgia Technical College
07.2017 - 04.2021
Assistant Director of Career Services
Central Georgia Technical College
06.2016 - 07.2017
Admissions Recruiter
Central Georgia Technical College
10.2014 - 06.2016
Claims Service Representative
GEICO, Government Employees Insurance
12.2011 - 09.2014
EMBA Program Manager
Wesleyan College
04.2010 - 12.2011
Registered Personal Banker II
Wells Fargo Bank, N.A.
07.2004 - 04.2010
Bachelor of Science - Business Administration And Management
Wesleyan College
MBA - Business Management
Wesleyan College