Desony Bailey
Xenia,OH
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
10
10
years of professional experience
Work History
Office Manager
DeCoach Rehab Ctr
Xenia, OH
06.2018 - Current
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Coordinated special projects and managed schedules.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Coached employees through day-to-day work and complex problems.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Assisted [Job Title] with interviewing potential employees by asking appropriate questions and providing feedback after interviews.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Customer Care Specialist
Tcn Behavioral Health Service
Xenia, OH
09.2015 - 07.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Defused customer concerns with exceptional conflict and problem resolution skills.
- Used exceptional communication to connect with customers, assess needs and present solutions.
- Verified accuracy of customer account information and updated when necessary.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Directed customers to appropriate departments for additional support.
- Assisted in training new employees and participated in cross-training with other departments.
- Responded to customer inquiries via phone, email, and web-based platforms.
Assistant Store Manager
Rural King
Xenia, OH
11.2012 - 09.2015
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Trained and managed associates in customer service and sales techniques.
- Managed scheduling for store shifts to accomplish proper staffing.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Resolved customer service issues promptly.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Submitted orders for new inventory.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Optimized store displays and appearance via strategic merchandising.
- Examined merchandise to verify correct pricing and attractive displays.
Education
Associate of Arts - Graphic Design
OIP&T
Moraine, OHHigh School Diploma -
Hillsboro High School
Hillsboro, OH05.1993
High School Diploma -
Laurel Oaks CDC
Wilmington, OH05.1993
Skills
- Budgetary Planning
- Staff Training
- Office Management
- Team Management
- Data Communications
- Photography Shoots
- Inquiry Requests
- Vendor Liaising
- Client Correspondence
- Maintenance Coordination
- Sorting and Delivering Mail
- Medical Billing and Collections
- Volunteer Relations
Timeline
Office Manager
DeCoach Rehab Ctr
06.2018 - Current
Customer Care Specialist
Tcn Behavioral Health Service
09.2015 - 07.2018
Assistant Store Manager
Rural King
11.2012 - 09.2015
Associate of Arts - Graphic Design
OIP&T
High School Diploma -
Hillsboro High School
High School Diploma -
Laurel Oaks CDC
Similar Profiles
Samantha DeJesusSamantha DeJesus
Director of Admissions at Milford HealthCare And Rehab CtrDirector of Admissions at Milford HealthCare And Rehab Ctr
Alexis RobersonAlexis Roberson
CNA at Park Place Nursing & Rehab CtrCNA at Park Place Nursing & Rehab Ctr
Gina Procopio-WerksmanGina Procopio-Werksman
RN Staff Nurse at greenwood nsg and rehab ctrRN Staff Nurse at greenwood nsg and rehab ctr