Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Timeline
Generic

Desoree FRANCIS

Fort Lauderdale

Summary

Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Self-aware professional qualified to distribute medication and manage administration. Expertise in medication administration, patient condition reporting and ingestion instruction. Commended for increasing patient independence by educating patients in self-administering prescribed medication. Ambitious Certified Nursing Assistant with extensive experience in patient care and hospital administrative functions. Strong patient care skills combined with ability to evaluate and advocate for patient needs. Proven history of cultivating strong patient rapport to provide exceptional care and patient education. Well-qualified healthcare professional adept at managing specimens, assisting with mobility and responding to emergencies. Excellent relationship-building, prioritization and time management skills.

Overview

13
13
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work History

Nursing Assistant

MedTech Meridian Of Boca Raton
Boca Raton
04.2017 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge.
  • Handled Residents complaints, resolved issues.
  • Set overall vision and provided team leadership.
  • Explained treatment procedures, medications and diets to inform patient and patient's family of care and progress.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Assisted nursing staff with daily patient care and comfort needs.
  • Monitored vital signs and reported changes to medical team promptly.
  • Maintained cleanliness and safety standards in patient areas consistently.
  • Supported patients with mobility, hygiene, and nutrition tasks effectively.
  • Monitored vital signs and reported changes to nursing staff.
  • Trained new staff on procedures and best practices for resident care.

Med Tech / Team Lead

Grande Villa Deerfield beach
Deerfield Beach
07.2021 - 07.2025
  • Led technical team to develop innovative solutions for resident services.
  • Collaborated with management to improve operational efficiency and service delivery.
  • Mentored junior staff in technical skills and problem-solving techniques.
  • Analyzed system issues and implemented effective troubleshooting strategies.
  • Facilitated training sessions on new technologies for team members.
  • Resolved conflicts between team members in a timely manner.
  • Conducted regular performance reviews with direct reports.
  • Led daily standup meetings with the team to review progress and goals.
  • Assigned tasks to team members based on their strengths and weaknesses.
  • Provided guidance and mentorship to new team members.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Reviewed completed work to verify consistency, quality, and conformance.

Certified Nursing Assistant

CNA SINAI Residence Of Boca Raton
Boca Raton
08.2017 - 03.2021
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Transported patients between rooms and appointments or testing locations.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.

Server

Westin Hotel
Sunrise
03.2013 - 04.2016
  • Arranged and prepared tables for customers to provide guests with excellent experiences and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Certified Nursing Assistant

Colony Club
Sunrise
04.2013 - 02.2016
  • Monitored vital signs, such as blood pressure and pulse.
  • Responded appropriately to physical, emotional and developmental needs of patients.
  • Changed sterile dressings.
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
  • Helped patients move in and out of beds, baths, wheelchairs.

Education

G E D -

Elim Home Economy And Agricultural School
Jamaica wi , Stationary Elizabeth
09.1994 - 06.1999

Skills

  • Trustworthy companion
  • Companionship and emotional support
  • Compassionate caregiver
  • Proven ability to deal tactfully with staff resident and families
  • Proven desire to serve disables and elderly resident
  • Demonstrated patience and tact with cheerful disposition
  • Well versed in taking vital signs temperature blood pressure pulse and respiration
  • Highly skilled in utilizing restorative measures in resident/patient care
  • Responding to emergencies
  • Documenting behaviors
  • Observing responses
  • Improvement initiatives
  • Verbal and written communication

Certification

  • Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals.
  • Strong facilitator adept at working cross-departmentally with co-management and top-level leadership.
  • Excellent trainer and mentor.
  • Self-aware professional qualified to distribute medication and manage administration.
  • Expertise in medication administration, patient condition reporting and ingestion instruction.
  • Commended for increasing patient independence by educating patients in self-administering prescribed medication.
  • Ambitious Certified Nursing Assistant with extensive experience in patient care and hospital administrative functions.
  • Strong patient care skills combined with ability to evaluate and advocate for patient needs.
  • Proven history of cultivating strong patient rapport to provide exceptional care and patient education.
  • Well-qualified healthcare professional adept at managing specimens, assisting with mobility and responding to emergencies.
  • Excellent relationship-building, prioritization and time management skills.

Accomplishments

  • Ensured charting accuracy through precise documentation.
  • Delivered compassionate care that exceeded hospital requirements.
  • Successfully provided quality care to 20 patients in a safe hospital environment.
  • Assisted patients with bathing, dressing, daily hygiene care and grooming.
  • Provided patients with transportation to and from doctor appointments.
  • Headed onboarding process for new nursing staff.
  • Safely lifted up to 80 pounds and pushed 300 pounds on wheels.
  • Measured an average of 30 patients' weight, height, body temperature, pulse rate and blood pressure daily.
  • Supervised a team of 5 CNAs in the absence of the nurse manager for one week.
  • Trained new nursing assistants regarding patient care and hospital protocols.

Timeline

Med Tech / Team Lead

Grande Villa Deerfield beach
07.2021 - 07.2025

Certified Nursing Assistant

CNA SINAI Residence Of Boca Raton
08.2017 - 03.2021

Nursing Assistant

MedTech Meridian Of Boca Raton
04.2017 - Current

Certified Nursing Assistant

Colony Club
04.2013 - 02.2016

Server

Westin Hotel
03.2013 - 04.2016

G E D -

Elim Home Economy And Agricultural School
09.1994 - 06.1999
Desoree FRANCIS