Summary
Overview
Work History
Education
Skills
Professionalexperience
Trainingandcertificates
Professionalmission
Certification
Timeline
Generic

Desoreen Brodie

Human Service
Bronx,N.Y.

Summary

Motivated and personable business professional with a diplomatic and tactful approach when interacting with professionals and non-professionals at all levels. Skilled at maintaining confidentiality, adhering to ResCare guidelines, and being flexible and versatile. Able to maintain a sense of humor even under pressure, demonstrating the ability to easily transcend cultural differences. Thrives in deadline-driven environments, excels in team-building, and possesses excellent case management skills. Operates effectively in high-pressure environments, handling high caseloads without sacrificing the quality of care. Consistently recommends the best resources and courses of action to benefit patient needs, ultimately returning each individual to their optimal quality of life. Approachable individual with excellent communication, problem-solving, and organizational skills. Passionate about helping others succeed with proven track record in developing successful mentoring relationships with students. Fosters sense of community among residents to support individuals in times of need.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Residential Advisor

Rescare- South Bronx Job Corps Academy
01.2012 - Current
  • Counseling and educating trainees on independent living skills
  • Conduct small-group sessions on various topics and problems
  • Built up trainee’s support and confidence with the success of 90% of trainees completing the program
  • Developed and ran a successful women’s empowerment group
  • Won over a highly skeptical co-worker and supervisor
  • Compliance with all healthcare facilities, Wellness Department
  • Referrals for evaluation.
  • Monitored common areas and enforced quiet hours, promoting a respectful living environment for all residents.
  • Assisted students in handling tough situations to resolve problems.
  • Enforced rules and regulations to maintain order and safety in residence hall.
  • Conducted regular safety inspections to ensure compliance with housing policies and regulations.
  • Enhanced resident satisfaction by addressing concerns and resolving issues promptly.
  • Led educational workshops on topics such as time management, study skills, and stress reduction techniques for residents'' personal growth and academic success.
  • Facilitated roommate mediation sessions to resolve conflicts and foster positive relationships among resident pairs or groups.
  • Planned and organized social and educational activities to promote community building and personal development among students.
  • Managed administrative tasks such as incident reporting, room assignments, and key distribution efficiently.
  • Mediated conflict to provide safe and secure environment through policy enforcement.
  • Participated in staff meetings and training to stay informed on policies and procedures.
  • Cultivated a sense of belonging among residents by fostering meaningful connections between individuals from diverse backgrounds.
  • Provided referral services and connected students with resources to facilitate access to support and meet individual needs.
  • Facilitated smooth transition of new students into residential program.
  • Monitored student behavior and responded to disciplinary issues in accordance with established policies.

DIRECT COUNSELOR

Leake & Watts
06.2010 - 07.2011

Provide a safe and clean environment for consumer with Autism and other disabilities.

Provide and assist with medication.

Schedule and escort consume to their appointment.

Logged details of the overall shift.

  • Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
  • Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.

Education

Bachelor: Human Service - Human Services

Monroe College
Bronx, NY
06.2024

No Degree - CASAC T

Monroe College
The Bronx, NY
06.2023

GED received -

Grace Outreach Program
Bronx, NY
01.2009

Skills

  • Project Management
  • Report Preparation
  • Written Correspondence
  • General Office Skills
  • Knowledge of MS Word, MS PowerPoint
  • Customer Service
  • Scheduling
  • Professional Presentations
  • Inventory Purchase

Professionalexperience

Reports/Presentations, on each trainee, trainees/consumer behavior/conduct displayed, on independent living skills, on various topics and problems, to patients to facilitate understanding, for trainees to meet with Psychiatrist, Oversee dormitory- operations and provide impeccable customer service, with the success of 90% of trainees completing the program, Create and run a successful poetry night. Developed and ran a successful women’s empowerment group. Develop dorm leaders and dorm leader’s meeting. Won over a highly skeptical co-worker and supervisor. Presentations resulted in acknowledgment from the Center’s Director. Results for running a successful dorm by Bionic Awards., Manage all aspects of day-to-day operations as dorm/facility. Facility maintenance. Take inventories and schedule work orders. Patient scheduling appointments weekly. Finances: accounts payable/receivable, invoicing, billing, budgeting. Compliance with all healthcare facilities, Wellness Department. Referrals for evaluation.

Trainingandcertificates

  • Supporting students with disabilities
  • Equal Opportunities (EO) training
  • HIPAA Privacy and Security Awareness
  • Safety Net Toolkit training- Suicide Prevention
  • Safety Net Toolkit training- Bullying
  • CPR training
  • CASAC

Professionalmission

To improve the quality of life for families in need as well as young adults. By inspiring/assisting young adults with the skills they need to become employable and independent.

Certification

  • CASAC T Certification - Monroe College

Timeline

Residential Advisor

Rescare- South Bronx Job Corps Academy
01.2012 - Current

DIRECT COUNSELOR

Leake & Watts
06.2010 - 07.2011

Bachelor: Human Service - Human Services

Monroe College

No Degree - CASAC T

Monroe College

GED received -

Grace Outreach Program
  • CASAC T Certification - Monroe College
Desoreen BrodieHuman Service