Summary
Overview
Work History
Education
Skills
Timeline
Generic

Despina Normandeau

West Springfield,MA

Summary

I have been in the restaurant business my whole life. My entire family has restaurants. I have assisted in every area to ensure the success of each restaurant that I have worked in. I have trained waitresses/cooks, balanced cash drawers, ordered food and supplies, resolved customer conflicts as well as internal employee conflicts.

I am a hard worker that is self driven. I love the food service industry which is why I excel in this area of business.

Overview

39
39
years of professional experience

Work History

Assistant Snack Bar Manager

UMass Amherst
08.2021 - Current
  • Maximized quality assurance by completing frequent line checks.
  • Increased customer satisfaction by ensuring efficient snack bar operations and maintaining high-quality food and beverage offerings.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Coordinated concession team, food preparation, and storeroom operations.
  • Organized and detail-oriented with a strong work ethic.
  • Resolved problems, improved operations and provided exceptional service.
  • Gained strong leadership skills by managing projects from start to finish.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Self-motivated, with a strong sense of personal responsibility.

Manager/Trainer

Little George's Restaurant
09.2007 - 08.2013
  • Monitored and evaluated training performance to determine quality and cohesiveness.
  • Assisted in talent acquisition efforts, interviewing potential candidates and assessing their suitability for management roles within the organization.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Created employee schedules to align coverage with forecasted demands.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Worked well in a team setting, providing support and guidance.
  • Proven ability to learn quickly and adapt to new situations.
  • Resolved problems, improved operations and provided exceptional service.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Recruited and trained new members of guest service team.
  • Provided coaching and mentoring to employees.

Assistant Manager

Manny's Place Restaurant
06.1985 - 06.2008
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Created employee schedules to align coverage with forecasted demands.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Resolved problems, improved operations and provided exceptional service.
  • Developed and maintained courteous and effective working relationships.
  • Proven ability to learn quickly and adapt to new situations.
  • Organized and detail-oriented with a strong work ethic.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.

Education

Associate of Applied Science - Business

Holyoke Community College
Holyoke, MA
06.2006

Skills

  • Relationship Building
  • Catering Services
  • Operations Management
  • Strategic Planning
  • Problem-Solving
  • Reliable and Responsible
  • Work Planning and Prioritization
  • Monitoring Food Preparation
  • Collaboration and Teamwork
  • Customer Service
  • Supply Ordering and Management
  • Food Prep
  • Money Handling
  • Employee Supervision
  • Employee Training
  • Food Safety Compliance
  • Workflow Planning
  • Safe Food Handling
  • Staff Supervision
  • Sanitation Standards
  • Front of House Management
  • Training and Onboarding
  • Back of House Management
  • Computer Skills
  • Networking
  • Attention to Detail
  • Social Perceptiveness
  • Task Prioritization
  • Self-Directed
  • Friendly, Positive Attitude
  • Team building
  • Excellent Communication

Timeline

Assistant Snack Bar Manager

UMass Amherst
08.2021 - Current

Manager/Trainer

Little George's Restaurant
09.2007 - 08.2013

Assistant Manager

Manny's Place Restaurant
06.1985 - 06.2008

Associate of Applied Science - Business

Holyoke Community College

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Despina Normandeau