Desrae Crowe
Bay Saint Louis,MS
Summary
Dedicated professional with experience, excelling in sanitation and quality assurance. Proven ability to train staff and enhance operational efficiency through collaboration. Recognized for exceptional problem resolution and meticulous inventory management, ensuring satisfaction and seamless service delivery. Committed to maintaining high standards in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Housekeeping Staff Member
Pearl Hotel
08.2021 - Current
- Ensured cleanliness and sanitation of guest rooms following established hotel standards.
- Conducted routine inspections to maintain quality assurance in housekeeping services.
- Trained new staff on best practices for cleaning techniques and safety protocols.
- Collaborated with team members to streamline operations and enhance service efficiency.
- Managed inventory of cleaning supplies, ensuring adequate stock levels at all times.
- Reported maintenance issues promptly to ensure timely resolution for guest satisfaction.
- Implemented feedback from guests to improve overall cleanliness and presentation of facilities.
- Supported the front desk team in addressing guest inquiries and resolving issues related to room cleanliness or amenities.
- Provided assistance during special events or functions held at the property, ensuring all spaces were set up and maintained according to event requirements.
- Assisted with laundry operations, ensuring fresh linens were available for guests at all times.
Cashier & Salesperson
Cocktail Wine and Liquor
05.2021 - 08.2021
- Processed customer transactions efficiently using point-of-sale system.
- Maintained accurate cash drawer and balanced daily sales reports.
- Assisted customers with product inquiries and recommendations to enhance shopping experience.
- Managed inventory by restocking shelves and organizing displays effectively.
- Provided exceptional customer service, resolving issues promptly and professionally.
Education
High School Diploma -
Hancock High School
Kiln, MS10-2007
Skills
- Room sanitation
- Quality assurance
- Staff training
- Operations collaboration
- Inventory management
- Maintenance reporting
- Inventory restocking
- Problem resolution
- Multitasking and organization
- Focused and detail-oriented
Timeline
Housekeeping Staff Member
Pearl Hotel
08.2021 - Current
Cashier & Salesperson
Cocktail Wine and Liquor
05.2021 - 08.2021
High School Diploma -
Hancock High School