Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
SalesAssociate
Desrea Kelly

Desrea Kelly

Denver,CO

Summary

Dynamic and adaptable professional with a proven track record at Boarding & Beyond, adept at minimizing risks and enhancing safety. Excelled in customer service at Sam's Club, demonstrating rapid adaptiveness and proficiency in POS systems. Achieved significant improvements in operational efficiency and customer satisfaction, leveraging skills in solution-oriented approaches and skilled collaboration.


Flexible individual specializing in customer service, retail sales and upselling techniques. Proficient in interfacing with diverse customers to provide ideal product recommendations and exceed sales quotas.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

4
4
years of professional experience

Work History

Kennel Technician

Boarding & Beyond
08.2024 - Current
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
  • Trained new staff on kennel maintenance, animal care and feeding protocols.
  • Exercised animals regularly with walks and rigorous play activities.
  • Followed pet care instructions for dietary needs and medication regimens.

Cafe Attendant

Sam's Club
10.2022 - 04.2023
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Accurately operated cash register to process customer payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.

Front Desk Agent

Red Roof Inn & Suites Hotel
06.2021 - 05.2022
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Implemented marketing and promotional initiatives to increase occupancy.
  • Maintained clean and organized front desk areas to uphold polished company image.

Education

High School Diploma -

Dr. Martin Luther King Jr. Early College
Denver, CO
05-2022

Skills

  • Skilled Collaborator
  • Rapid Adaptiveness
  • Solution Oriented
  • Credit and cash payments
  • Automated telephone systems
  • POS systems
  • Word processing
  • Clerical duties
  • Supply replenishment
  • Upselling

Languages

English
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Kennel Technician

Boarding & Beyond
08.2024 - Current

Cafe Attendant

Sam's Club
10.2022 - 04.2023

Front Desk Agent

Red Roof Inn & Suites Hotel
06.2021 - 05.2022

High School Diploma -

Dr. Martin Luther King Jr. Early College
Desrea Kelly