Desrick Hudson
North Lauderdale,FL
Summary
Dynamic Account Manager, accountant, Underwriter who offers expertise in Analyst Key responsibilities include: Reconcile portfolio refinance payments and inventory status from third party vendors. Utilizing daily, weekly, and monthly reports. Prepare and analyze monthly creditor and vendor performance reports. Import update data in the Company's portfolio database, Carryout multiple reporting functions on a daily to weekly basis. Proactively identify and support process improvements.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Insurance Advisor
THO
04.2023 - Current
- Evaluated business and individual customer needs and financial situations to propose individualized policy recommendations.
- Carried out administrative tasks such as handling policy renewals, maintaining records and collecting insurance payments.
- Calculated premiums and established payment methods.
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
MEO CUSTOMER SERVICE INSURANCE
Nations Benefits
01.2023 - Current
- Provided primary customer support to internal and external customers.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls swiftly to resolve issues and answer questions.
Mortgage Loan Processor/Mortgage Underwriter
NewRez
11.2020 - 05.2022
- Originated, reviewed, processed, closed and administered customer home loan proposals.
- Analyzed credit, income, compliance, title documents and appraisals during underwriting process.
- Evaluated debt ratio, loan-to-value ratios, credit scores property valuations and various other factors when making underwriting decisions.
- Followed through with borrowers, loan processors, loan originators and managed all phases of underwriting process.
- Review conventional/Residential mortgages and defended lenders from FNMA, FHLMC and MI claims.
- Successfully closed average of 60 loans per month.
- Worked with underwriters to fix application problems and resolve issues.
Mortgage Loan Processor
Phelan Hallinan, Diamond, & Jones, PLLC.
09.2018 - 11.2020
- Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Created and completed loan submission packages.
- Upheld compliance with privacy and security requirements, as well as federal statutes covering all types of loans.
Financial Aid Specialist
Kaplan University
06.2017 - 08.2018
- Analyzed applicants financial status, credit and property evaluation to determine feasibility of granting loans.
- Audited applicants files to confirm accuracy and completion according to defined guidelines
- Compile and manage hundreds of applicants files on a daily basis and accurately distributed funding to each applicant
- Demonstrated understanding and adherence to federal and state regulations for financial aid.
- Managed accounting operations, accounting close, account reporting and reconciliations.
- Maintained applicants books and financial systems with accuracy by entering data precisely and proofreading.
Personal Banker
Wells Fargo
08.2014 - 05.2017
- Open new account and processed debits/credit card payments for customers.
- Assist with Mortgage/Loan application for borrowers
- Assessed individual clients' financial situations to develop strategic financial planning solutions.
- Audit employees cash drawers and bank vault daily for accuracy
- Processed invoices and checks and maintained daily cash logs and deposits.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Devised targeted solutions for various customers, including deposit, lending and investment services.
Financial Advisor/Representative
AXA Advisors
01.2013 - 08.2014
- Worked with customers to determine needs, evaluate financial means and check eligibility for products or services.
- Developed and deepened relationships with new and existing clients to advance progress and improve business.
- Implemented diverse wealth management options to meet client objectives.
- Consulted with clients to assess and meet short- and long-term financial goal.
Tax Professional (Seasonal)
OFS Tax Pros
11.2011 - 03.2013
- Conducted financial, asset and liability analysis to reduce clients' tax liabilities.
- Audit tax documents, assured for completion
- Finalized and processed paperwork with local, state and federal government authorities.
- Reduced errors associated with missed tax benefits by completing comprehensive reviews of internal tax preparation documents.
- Produced work papers and lead sheets, tax projects and payment estimations.
Education
Bachelor of Science - Bachelors In Economics
Florida Atlantic University
Boca Raton, Fl2018
Associate of Arts - Business Administration
Florida Atlantic University
Boca Raton, FL2018
Skills
- Mortgage Underwriting
- Microsoft Office/Excel proficient (10 Years)
- Auditing/Risk management and monitoring
- Financial analysis
- Mortgage Open and closing
- Mortgage Processing
- Typing speed [52] WPM
- Commercial Underwriting
- Loan Processing/Consumer lending
- Quickbooks Experience
- Florida Health Insurance/ACA Insurance
- Mortgage/Loan Auditing
Certification
- Notary Public Certified (2024 - 2028)
- Florida Health Insurance License
References
- References available upon request.
Timeline
Insurance Advisor
THO
04.2023 - Current
MEO CUSTOMER SERVICE INSURANCE
Nations Benefits
01.2023 - Current
Mortgage Loan Processor/Mortgage Underwriter
NewRez
11.2020 - 05.2022
Mortgage Loan Processor
Phelan Hallinan, Diamond, & Jones, PLLC.
09.2018 - 11.2020
Financial Aid Specialist
Kaplan University
06.2017 - 08.2018
Personal Banker
Wells Fargo
08.2014 - 05.2017
Financial Advisor/Representative
AXA Advisors
01.2013 - 08.2014
Tax Professional (Seasonal)
OFS Tax Pros
11.2011 - 03.2013
Bachelor of Science - Bachelors In Economics
Florida Atlantic University
Associate of Arts - Business Administration
Florida Atlantic University
- Notary Public Certified (2024 - 2028)
- Florida Health Insurance License
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