Dessa Clark
Apache Junction,AZ
Summary
Dynamic and reliable professional with a proven track record and excelling in stock replenishment while providing exemplary customer service. Adept at creating visually appealing displays and enhancing customer satisfaction through product knowledge. Strong multitasking abilities and effective communication skills contribute to a positive business experience and impeccable guest and customer relations.
Overview
5
5
years of professional experience
Work History
Set Merchandiser
Crescent Crown Distributors
10.2021 - 12.2023
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
- Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
- Increased customer engagement by providing knowledgeable product recommendations.
- Monitored and replenished display inventory and restructured according to available stock.
- Collaborated with store managers to determine best placement for merchandise displays.
- Created visual displays to highlight new and featured products.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Created interior displays to promote products in alignment with corporate sales objectives.
Food Server
American Legion Post 27
01.2019 - 03.2023
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Cultivated warm relationships with regular customers.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
- Contributed positively to team morale through effective communication and cooperation with coworkers.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
- Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
- Successfully maintained an orderly workspace under pressure by clearing tables promptly after diners'' departures.
- Provided exceptional service to large parties, coordinating with the team for smooth operations.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
- Increased sales by upselling appetizers, desserts, and specialty beverages.
- Assisted in training new servers, sharing best practices for excellent customer service.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Addressed dietary restrictions or allergies with care, communicating clearly with kitchen staff to avoid errors in meal preparation.
- Conducted regular checks on table cleanliness and utensil supply, maintaining high standards of hygiene.
- Handled customer complaints with empathy and professionalism, restoring satisfaction swiftly.
- Coordinated with kitchen staff to ensure timely delivery of food, enhancing customer satisfaction.
- Assisted in hosting events, providing exceptional service to large groups and special occasions.
- Streamlined food preparation process, reducing wait times for orders.
- Enhanced dining experience by providing prompt, courteous service to customers.
- Spearheaded campaign to promote underappreciated menu items, increasing their popularity and sales.
- Managed inventory effectively, reducing waste and ensuring availability of popular items.
- Maintained cleanliness and organization in dining area, ensuring welcoming environment for guests.
- Engaged with customers to gather feedback, driving continuous improvement in service delivery.
- Executed daily opening and closing procedures, maintaining operational efficiency.
- Trained new servers in customer service best practices, elevating overall team's performance.
- Increased repeat business by establishing personal rapport with regular customers.
- Improved customer satisfaction with quick and accurate order taking.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Inspected dishes and utensils for cleanliness.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Fry Cook
Krispy Krunchy Chicken
01.2022 - 12.2022
- Enhanced food quality by ensuring proper cooking times and temperatures for various fried foods.
- Cleaned, stocked, and restocked workstations and display cases.
- Contributed to a positive team environment, collaborating with fellow cooks and staff members.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Stored food in designated containers and storage areas to prevent cross-contamination and spoilage.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Streamlined kitchen operations with effective time management and multitasking skills.
- Tested temperatures of food at specified intervals by using food thermometers.
- Cleaned and maintained fryers and grills to keep appliances in working condition.
- Maintained strict adherence to food safety standards, ensuring proper handling and storage of ingredients.
- Marinated food items according to provided instructions and recipes.
- Enhanced kitchen efficiency by streamlining fry station processes.
- Ensured consistent food quality by adhering to recipe specifications and presentation standards.
- Improved customer satisfaction with quick and accurate order fulfillment.
- Maintained high standards of cleanliness, ensuring sanitary cooking environment.
- Upheld rigorous food safety standards, contributing to record of excellent health inspections.
- Minimized downtime by performing routine maintenance on fryers and kitchen equipment.
- Boosted team morale, fostering positive and productive kitchen atmosphere.
- Cleaned and sanitized work areas, utensils and equipment.
- Followed company recipes and production standards to satisfy customers.
- Operated grills, fryers and ovens to cook food items.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Used kitchen equipment safely and reduced risk of injuries and burns.
- Received and stored food supplies, raw materials and other ingredients.
- Packaged, arranged and labeled ingredient stock, storing at established temperatures.
- Reduced customer waiting by batch cooking popular items during rush times.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Monitored food temperatures to meet quality and safety standards.
- Communicated with management on food inventory stock to request order placement.
- Maintained spotless and tidy dining area by throwing away food wrappers on tables, emptying trash receptacles, and cleaning floors during slow periods.
Cashier
Chevron
01.2022 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Enhanced shopping experience, provided product information and location assistance.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Reduced processing errors by meticulously following transaction procedures.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Packer
Smooth Transitions
04.2019 - 12.2019
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.
- Improved team collaboration through effective communication and coordination with coworkers.
- Collaborated with team members to achieve daily goals and meet company objectives.
- Trained new employees on proper packing and labeling techniques and to apply best practices.
- Demonstrated flexibility in adapting to various packing procedures for different types of products, meeting specific client requirements.
- Contributed to customer satisfaction by securely packaging fragile items to prevent damage during shipment.
- Trained new packers on proper packing methods, significantly reducing errors and damages.
- Reduced packaging time, carefully selecting and using appropriate tools and methods.
- Improved team morale by fostering positive and supportive working environment.
- Placed items into bags, boxes or other containers.
- Assembled boxes, cartons and containers to package items.
- Sorted and stacked finished items.
- Labeled containers, container tags or products.
- Sealed containers and packages with glue, tape or other materials.
- Operated shrink wrap, banding and other wrapping machines.
- Packaged fragile items with cushioning material.
- Utilized adhesive labels and other materials to package items.
Education
Undergraduate - Anthropology
Maricopa Community Colleges, Mesa Community College
Mesa, AZUndergraduate - Hotel Restaurant Management
Central Arizona College
Apache Junction, AZSkills
- Reliable and punctual
- Friendly and outgoing
- Stock rotation
- Pricing and shelf labeling
- Stock replenishment
- Active listener
- Store maintenance
- Product inventory counts
- Vendor relations
- POS systems
- In-store support
- Time management
- Multitasking
- Customer service
- Product knowledge
- Adaptability and flexibility
- Organizational skills
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Critical thinking
- Team collaboration
- Laptop and mobile device use
- Multitasking Abilities
- Decision-making
- Relationship building
- Task prioritization
- New display creation
- Display building
- Idea brainstorming
- Originality and creativity
- Excellent communication
- Interpersonal communication
- Analytical thinking
- Computer terminal operation
- Written communication
Timeline
Fry Cook
Krispy Krunchy Chicken
01.2022 - 12.2022
Cashier
Chevron
01.2022 - 12.2022
Set Merchandiser
Crescent Crown Distributors
10.2021 - 12.2023
Packer
Smooth Transitions
04.2019 - 12.2019
Food Server
American Legion Post 27
01.2019 - 03.2023
Undergraduate - Anthropology
Maricopa Community Colleges, Mesa Community College
Undergraduate - Hotel Restaurant Management
Central Arizona College
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