Summary
Overview
Work History
Skills
Training
Timeline
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DESSA ENGLE

Columbia City,IN

Summary

Detail-oriented Executive Assistant with a strong track record of enhancing operational efficiency and quality control. Currently excelling at Allendale Treatment, where I ensure accuracy in administrative processes, financial management, and patient care while maintaining HIPAA compliance. Experienced in office expansion, market research, and maintaining data integrity. Proficient in office software and data management tools. Previous experience includes implementing quality control measures as a Data Services Coordinator at Our Sunday Visitor, as well as roles at Bosma Enterprises and Avis Budget Group. Known for fostering collaboration, efficiency, and exceptional customer service.

Overview

18
18
years of professional experience

Work History

Executive Assistant

Allendale Treatment
05.2023 - Current
  • Provide comprehensive support to executives, including the owners, CEO, and COO, as well as clinicians and administrative staff in a mental health facility specializing in addiction treatment and mental health services
  • Develop and implement administrative processes that enhance efficiency, communication, and compliance within a sensitive healthcare environment
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Managed and analyzed data on patient care and operational efficiency using tools like QuickBooks and Kipu to support quality improvement and control initiatives
  • Implement quality control measures to ensure the accuracy and effectiveness of administrative processes and patient care coordination, contributing to the continuous improvement of service delivery
  • Oversee financial responsibilities, including accounts payable and receivable, bill payments, and patient spending accounts, ensuring accuracy and compliance with regulatory standards
  • Conduct market research and cost analysis for potential new office locations, supporting strategic expansion efforts
  • Lead the process of establishing new offices, including lease negotiations, office design coordination, and equipment installation, while maintaining compliance with healthcare regulations
  • Manage security systems, such as Verkada, to ensure facility safety and compliance with HIPAA guidelines
  • Facilitate communication and training within the organization, assisting in the development and revision of training materials and supporting continuous quality improvement and control efforts
  • Successfully scouted and evaluated new office locations, providing comprehensive market analysis and recommendations for expansion.
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.

Data Services Coordinator

Our Sunday Visitor
05.2020 - 02.2023
  • Coordinated communication between the data services team and customers to ensure accurate and timely data processing
  • Provided help desk support for customers, including remotely accessing customer computers to assist in managing and troubleshooting parishioner lists, ensuring accurate data updates and maintenance
  • Conducted root cause analysis to identify common errors and improve data accuracy in the list processing workflow
  • Maintained and updated customer databases and mailing lists, ensuring data consistency and compliance with company standards
  • Generated reports and performed data analysis to support decision-making and enhance data service operations
  • Demonstrated adaptability by cross-training in various operations, contributing to team flexibility and capacity
  • Collaborated with cross-functional teams to ensure smooth data processing and effective communication across departments
  • Contributed to quality improvement by reducing errors and enhancing data processing efficiency through better team coordination and communication
  • Helped maintain data accuracy and consistency, improving customer service outcomes.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.

Administrative Assistant

Bosma Enterprises
04.2012 - 09.2018
  • Supported daily operations of the Itinerant Rehabilitation Teaching department, ensuring quality standards and effective program delivery
  • Reviewed client case notes to ensure quality and accuracy, supporting the Program Manager in maintaining high standards of service
  • Supported the department manager and Itinerant Rehabilitation Teachers by implementing quality control measures to maintain high standards in client interactions and program execution
  • Managed a client database of over 600 clients annually in Salesforce, utilizing data validation techniques to ensure accuracy and integrity
  • Acted as a liaison for Vocational Rehabilitation Services and managed billing using customized Salesforce functions, ensuring accuracy and compliance in all billing processes
  • Coordinated client participation in programs and activities, ensuring accurate tracking and reporting to uphold program quality and effectiveness
  • Provided support for annual grant applications and maximized grant utilization, implementing quality control practices to ensure proper documentation and reporting
  • Utilized Salesforce to create and extract reports for Board Members, ensuring data accuracy and providing insights for quality improvement.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.

Rental Sales Agent

Avis Budget
01.2007 - 01.2011
  • Provided exemplary customer service and support
  • Maintained daily activity reports and oversaw inventory management
  • Trained new hires for the Rental Sales Agent position
  • Maximized revenue by recommending appropriate rental products and upselling services to customers.
  • Collaborated with team members to improve sales strategies and meet monthly targets.
  • Coordinated vehicle availability with other departments to accommodate last-minute requests or reservation changes.

Skills

  • Quality Control
  • Data integrity
  • Data validation
  • Expert in streamlining workflows for improved productivity and efficiency
  • Adept in ensuring compliance with HIPAA and other regulations
  • Process Improvement Leader
  • Accounts Payable
  • Strong Problem Solver
  • Cost analysis
  • HIPAA
  • Market analysis
  • Market Research
  • Financial Management Expertise
  • Strong track record in financial management and oversight

Training

  • Trauma Informed Care
  • Suicide Risk Identification & Prevention
  • Overdose Prevention & Narcan Administration
  • Disaster Preparedness in Mental Health & Substance Use Disorder Treatment Settings
  • QPR (Question, Persuade, Refer) Training
  • Cultural Diversity, Sensitivity & Competency

Timeline

Executive Assistant

Allendale Treatment
05.2023 - Current

Data Services Coordinator

Our Sunday Visitor
05.2020 - 02.2023

Administrative Assistant

Bosma Enterprises
04.2012 - 09.2018

Rental Sales Agent

Avis Budget
01.2007 - 01.2011

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DESSA ENGLE