Dessa Langley
Many,LA
Summary
Proven leader with extensive experience at Lazer Logistics, adept in staff training and development, and excelling in customer relations. Skilled in multitasking and conflict resolution, consistently delivering high-quality service and fostering team growth. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assistant Area Manager
Lazer Logistics
07.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted performance evaluations and provided constructive feedback to employees.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Gate Clerk
Lazer Logistics
01.2017 - 07.2020
- Streamlined documentation processes for faster gate clearance times and increased productivity.
- Maintained a safe working environment by adhering to safety regulations and promptly addressing hazards in the yard area.
- Delivered excellent customer service through professional communication, prompt resolution of issues, and maintaining a welcoming atmosphere at the gate area for truckers and visitors alike.
- Collaborated effectively with team members to ensure smooth operations during high-traffic periods while maintaining accuracy in record-keeping tasks.
- Assisted with training new employees in gate clerk responsibilities, including documentation processes, inspection protocols, and use of company software systems.
911 Dispatcher
Americare Ambulance
11.2005 - 09.2011
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Contributed to community awareness by participating in public education programs on emergency preparedness.
Education
High School Diploma -
Livingston High School
Livingston, TX05.1992
Some College (No Degree) - Accounting Technology And Bookkeeping
Angelina College
Lufkin, TXSkills
- Training and mentoring
- Delegation Abilities
- Customer Relations
- Staff Training and Development
- Employee Performance Evaluations
- Multitasking Abilities
- Documentation And Reporting
- Negotiation and Conflict Resolution
Certification
OSHA 10
American Red Cross CPR and First Aid Certified
Timeline
Assistant Area Manager
Lazer Logistics
07.2020 - Current
Gate Clerk
Lazer Logistics
01.2017 - 07.2020
911 Dispatcher
Americare Ambulance
11.2005 - 09.2011
High School Diploma -
Livingston High School
Some College (No Degree) - Accounting Technology And Bookkeeping
Angelina College
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