DESSA WEEKES
South Ozone Park
Summary
To be a dedicated worker who uses her skills and abilities to complete task to the best of my ability. To uphold to rules and regulations that governs the organization of my employment.
Overview
3
3
years of professional experience
Work History
President of the Cardinal Aviators Club At York
York College CUNY
Quebeck, NY
02.2024 - Current
- Represented the club at community events and public forums to promote its mission.
- Collaborated with staff members to ensure operational efficiency for the club.
- Provided leadership and guidance on budgeting decisions to maximize resources available.
- Developed and executed strategic business plan to attain club goals.
Customer Service Supervisor
Hallmark
Queens, NY
07.2023 - Current
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
- Identified areas of improvement in the customer service process and developed strategies to address them.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Analyzed feedback from customers to identify trends in order to improve the overall quality of services provided by the department.
- Maintained accurate records of customer interactions for future reference.
- Provided day-to-day leadership to cultivate environment that exemplified company values.
- Delivered continuous training to associates to maximize performance and customer relations skills.
Group Leader
The Child Center of New York
Queens, NY
09.2021 - 07.2023
- Developed and implemented group activities to promote team building and collaboration.
- Managed resources and delegated tasks to ensure timely completion of projects.
- Maintained a high level of communication between group members and other departments.
- Monitored progress on projects, providing feedback and support as needed.
- Motivated teams to reach their highest potential by setting achievable goals.
Education
Aviation Management - Aviation Management And Operations
York College of The City University of New York
Jamaica, NY01-2023
High School Equivalency
Tasc Test
08-2021
CESC Certificate -
Rosignol Secondary School
01.2018
Skills
- Communication
- Teamwork/ Team building
- Jet Bridge Operator
- Goal Setting
- Task Prioritization
Hobbies and Interests
- Reading
- Cooking
- Watching Sports
References
Available on request.
Timeline
President of the Cardinal Aviators Club At York
York College CUNY
02.2024 - Current
Customer Service Supervisor
Hallmark
07.2023 - Current
Group Leader
The Child Center of New York
09.2021 - 07.2023
Aviation Management - Aviation Management And Operations
York College of The City University of New York
High School Equivalency
Tasc Test
CESC Certificate -
Rosignol Secondary School
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