Dessalene Carter
New Orleans,LA
Summary
Program Technician offering experience supporting achievement of program goals and objectives. Demonstrated talents for managing office activities, assisting program executives, and aiding program participants. Highly organized with outstanding customer service skills.
Overview
3
3
years of professional experience
Work History
Program Technician II
Public Health-Office of Vital Records
Sacramento, CA
09.2006 - 07.2009
- Entered amendments for legally mandated name changes
- Updated birth records for paternity, gender corrections, and gender reassignments. Assigned to death amendments desk, 10/2007, as Office Technician.
- Registered death amendments via the EDRS (Electronic Death Registry System) for the state of California, verified documents to ensure they are correct.
Office Technician
Dept. of Health Services-Medical Eligibility
Sacramento, CA
03.2006 - 09.2006
- As Rehearing Liaison, I reviewed requests for medical rehearings.
- Tracked rehearing cases, prepared cover sheets, five-day letters, and related mailing material.
- Routed cases to appropriate analyst, prepared final decision letters.
- Provided all parties involved with notification, maintain legal files of rehearing documentation.
- Responded to departmental staff regarding rehearing status and inquiries.
- Answer Presumptive Eligibility billing and procedural questions over the toll-free PE line.
- Develop quarterly provider enrollment reports for distribution, assist in reviews, and preparation for monthly beneficiary statistical report.
Education
CMAA Certified Medical Administrative Assistant
Delgado Community College
New Orleans, LA10-2024
Associate of Science - Business
Everett University Online
Tampa, FL01-2013
Skills
- Maintenance Coordination
- Local Government Management
- Team-based Approaches
- Client Assistance
Timeline
Program Technician II
Public Health-Office of Vital Records
09.2006 - 07.2009
Office Technician
Dept. of Health Services-Medical Eligibility
03.2006 - 09.2006
CMAA Certified Medical Administrative Assistant
Delgado Community College
Associate of Science - Business
Everett University Online
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