Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dessani Stillman

St Louis,MO

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.


Experienced Patient Access Representative/ Secretary with years of experience successfully handling paperwork, recordkeeping and customer service functions. Knowledgeable about related regulations and best practices. Eager to help customers and other staff efficiently and with upbeat attitude.


Knowledgeable administrative professional with expertise in medical records management, coding and data entry. Proven ability to review and document clinical data, ensuring accuracy and compliance. Well-versed in ICD-10, CPT and HCPCS coding systems.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Registrar

SSM St. Joseph Medical Park

Manual Laborer

Sealers
10.2023 - Current
  • Following health and safety standards.
  • Maintaining a clean workstation and production floor.
  • Assembling products and parts.
  • Following production guidelines and specifications.
  • Finalizing and packaging products for shipment.
  • Operating and maintaining machinery and production line equipment.
  • Monitoring the assembly line and removing faulty products.
  • Working on the production line and meeting production targets.
  • Reporting any issues to the supervisor on duty.
  • Performing other tasks as assigned.

Medical Secretary

St. Lukes Hospital
01.2019 - 12.2019
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Registered new patients in electronic medical records prior to appointment scheduling.
  • Registered and verified patient records before triage with most up-to-date information.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Supported office staff and operational requirements with administrative tasks.
  • Located, checked in, and pulled medical records for patient appointments and incomplete charts.
  • Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
  • Processed medical insurance claims and payments.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.

Patient Access Representative

Progress West Hospital
01.2017 - 12.2017
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Providing excellent customer service by promptly answering patient inquiries.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Verified patient insurance eligibility and entered patient information into system.
  • Answered incoming calls, scheduled appointments and filed medical records.

Patient Access Representative

Mercy Hospital Lincoln
01.2015 - 12.2016
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Providing excellent customer service by promptly answering patient inquiries.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Verified patient insurance eligibility and entered patient information into system.
  • Greeted and assisted patients with check-in procedures.
  • Provided excellent customer service to patients and medical staff.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.

Corporate Patient Access Respresentive

SSM St. Joseph Hospital West
01.2013 - 07.2013
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Verified patient insurance eligibility and entered patient information into system.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Delivered support to medical staff in completion of patient paperwork.
  • Resolved customer complaints using established follow-up procedures.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.

Registrar

SSM St. Joseph Medical Park
01.2011 - 12.2011
  • Greeted every guest with personable approach and provided knowledgeable service.
  • Organized, reviewed, and filed paperwork for secure recordkeeping.
  • Verified paperwork accuracy and checked for completion prior to processing.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Developed and implemented registration policies, procedures and timelines for smooth administration processes.
  • Performed regular quality and validation assessments on patient data to verify accuracy.
  • Retrieved medical data for physicians and patients.
  • Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.

Education

Associate of Arts - Psychology

Saint Charles Community College
Cottleville, MO

Skills

  • Database Administration
  • Electronic Medical Record Software
  • MEDITECH EHR Software
  • Social Perceptiveness
  • Dependable and Responsible
  • Good Telephone Etiquette
  • First Aid/CPR
  • Computer Skills
  • Data Management
  • Friendly, Positive Attitude
  • Customer Service

Certification

CPR/1st Aid

Timeline

Manual Laborer

Sealers
10.2023 - Current

Medical Secretary

St. Lukes Hospital
01.2019 - 12.2019

Patient Access Representative

Progress West Hospital
01.2017 - 12.2017

Patient Access Representative

Mercy Hospital Lincoln
01.2015 - 12.2016

Corporate Patient Access Respresentive

SSM St. Joseph Hospital West
01.2013 - 07.2013

Registrar

SSM St. Joseph Medical Park
01.2011 - 12.2011

Registrar

SSM St. Joseph Medical Park

Associate of Arts - Psychology

Saint Charles Community College

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Dessani Stillman