Dessarae Spencer
Houston,TX
Summary
Capable Office Administrator with outstanding knowledge of effective office coordination with commitment to effective collaboration. Skilled at reorganizing offices for superior functionality.
Overview
15
15
years of professional experience
Work History
Business Solutions Consultant
ADT Security
01.2023 - 04.2024
- Cultivated and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Created detailed system designs, diagrams, process flows and user manuals for business solutions.
- Provided ongoing technical assistance to customers regarding use of implemented business solutions
- Led cross-functional teams in developing innovative business solutions that addressed customer challenges.
Credentialing Specialist
Leachman Cardiology
05.2017 - 12.2022
- Maintained accurate records of all credentialing activities.
- Completed credentialing and re-credentialing applications to process files and applications.
- Obtained appropriate documents from various resources to complete applications.
- Verified insurance coverage and benefits for patients prior to appointments.
- Enrolled providers with various insurance plans to expand coverage options for patients.
- Processed claims efficiently and followed up on any denials or discrepancies.
Billing Manager
Memorial Neurological
08.2014 - 05.2017
- Maintained accurate records of patient data, insurance payments and other financial information.
- Managed revenue cycle processes to ensure timely and accurate payment for services rendered.
- Managed appeals process for denied claims to maximize reimbursement.
- Accurately coded medical procedures and diagnoses for billing purposes.
Marketing Director/Medical Coding and Billing Specialist
Houston's Choice EMS
01.2009 - 07.2014
- Built strong relationships with industry professionals and influencers.
- Developed comprehensive marketing plans in alignment with overall business goals and objectives.
- Oversaw the creation of compelling marketing materials, including brochures, presentations, and social media content.
- Directed trade show participation, maximizing exposure for company products and services.
- Minimized errors, conducting thorough audits of patient accounts and rectifying discrepancies as needed.
- Implemented quality assurance measures to continuously monitor the performance of EMS personnel, identifying areas for improvement when necessary.
Education
Associate Degree in Business Administration -
Houston Community College
Houston, TX06.2009
Skills
- Project Management
- Salesforce Administration
- HIPAA Compliance
- Data Management
- Accounts receivable management
- Audit Support
Timeline
Business Solutions Consultant
ADT Security
01.2023 - 04.2024
Credentialing Specialist
Leachman Cardiology
05.2017 - 12.2022
Billing Manager
Memorial Neurological
08.2014 - 05.2017
Marketing Director/Medical Coding and Billing Specialist
Houston's Choice EMS
01.2009 - 07.2014
Associate Degree in Business Administration -
Houston Community College