Dessary Kuhn
Moreno Valley,CA
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager
United Lemar (El Pollo Loco)
Yucaipa, CA
10.2022 - 02.2024
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
General Associate
Amazon
Moreno Valley, CA
12.2020 - 10.2022
- Managed day-to-day activities within the warehouse by assigning tasks among workers efficiently.
- Staged and sorted products for loading.
- Coordinated daily operations within the warehouse, including receiving, picking, packing, shipping, and returns processing.
- Used computer and company software to enter shipment and inventory records.
- Supervised a team of 10 warehouse associates, providing guidance and support to ensure efficient workflow.
- Maintained compliance with OSHA regulations in regards to workplace safety standards.
- Juggled shift duties, prioritizing immediate tasks to streamline operations.
- Reviewed production schedule, customer orders, work orders and requisitions to determine items to be moved, gathered or distributed.
- Developed processes for training new staff members on safety protocols and proper use of equipment.
- Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
Assistant Manager
El Pollo Loco
Moreno Valley, CA
02.2017 - 12.2020
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained up-to-date knowledge of company products and services.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Resolved conflicts between team members in an effective manner.
- Completed inventory audits to identify losses and project demand.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Shift Leader
McDonald's
Upland, CA
06.2010 - 01.2017
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Checked orders for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Adhered to all health code regulations while preparing food items for customers.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
Education
GED -
Chaffey High School
Ontario, CA06-1998
Skills
- Food safety knowledge
- Customer Service
- Attention to Detail
- Quality Control
- Continuous Improvement
- Multitasking
- Professionalism
- Problem-solving aptitude
- Inventory Management
- Relationship Building
- Self Motivation
- Staff Training
Languages
English
Professional
Certification
ANSI ServSafe (24353724)
References
References available upon request.
Timeline
General Manager
United Lemar (El Pollo Loco)
10.2022 - 02.2024
General Associate
Amazon
12.2020 - 10.2022
Assistant Manager
El Pollo Loco
02.2017 - 12.2020
Shift Leader
McDonald's
06.2010 - 01.2017
GED -
Chaffey High School
ANSI ServSafe (24353724)
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