Desseray Altamira
San Antonio,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Property Manager
Conservice Utility Management & Billing
03.2023 - 05.2025
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Managed approximately 100+ incoming calls, emails and faxes per day from customers.
Medical Biller/Collector
Zotec Partners
11.2021 - 08.2023
- Successfully handled a daily average of 100 calls, providing exceptional customer service and resolving customer issues.
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Liaised between patients, insurance companies, and billing office.
Customer Service Representative (Temporary Assignment)
BCforward
08.2021 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Enrollment Management Specialist
Careenet Healthcare Services
01.2020 - 12.2020
- Monitored admission policy compliance by reviewing applications thoroughly and making informed decisions regarding acceptance or denial into programs.
- Maintained updated knowledge on current industry trends and best practices in enrollment management through continuous professional development activities.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
Customer Service Representative
GoodRx
03.2019 - 01.2020
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Manager
Volt Workforce Solutions
02.2018 - 06.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Education
Associate's degree - Medical Billing & Coding
Southern Careers Institute
San Antonio, TX01.2021
High school diploma - undefined
Southwest High School
San Antonio, TX06.2015
Skills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Data entry
- HIPAA compliance
- Payment posting
- Insurance verification
- ICD-10 proficiency
- Patient account management
- Medicare and medicaid billing
- Claim submission
- Microsoft Excel
- Microsoft Word
Certification
Medical Coding Certification
Timeline
Property Manager
Conservice Utility Management & Billing
03.2023 - 05.2025
Medical Biller/Collector
Zotec Partners
11.2021 - 08.2023
Customer Service Representative (Temporary Assignment)
BCforward
08.2021 - 03.2022
Enrollment Management Specialist
Careenet Healthcare Services
01.2020 - 12.2020
Customer Service Representative
GoodRx
03.2019 - 01.2020
Customer Service Manager
Volt Workforce Solutions
02.2018 - 06.2019
High school diploma - undefined
Southwest High School
Associate's degree - Medical Billing & Coding
Southern Careers Institute
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