DESSERAY BAJRAKTAREVIC
Phoenix,AZ
Summary
With 9+ years of experience in high-paced customer service environments, I have honed my skills in delivering exceptional service. Valuable information and guidance are my priorities as I assist patients and their families throughout their healthcare journey. My strong communication and interpersonal skills enable me to connect effectively with individuals from diverse backgrounds. Known for my dedication, dependability, and excellent organizational strengths, I am adept at building relationships. Moreover, I excel in efficiently deescalating elevated situations and turning them into positive outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Financial Specialist
Banner University Medical Center
08.2022 - Current
- Handled patient inquiries promptly and professionally, resulting in high levels of satisfaction among those seeking assistance with financial matters.
- Promoted a positive patient experience, addressing concerns and resolving issues related to appointments, billing or insurance coverage.
- Implemented an effective system for tracking pending authorizations from insurance providers, ensuring timely approvals for treatments or procedures requiring pre-approval status.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Trained new hires on company policies, software usage, and effective communication strategies to ensure consistent quality service across the team.
- Performed registration processes including appointment check in/out, patient communication, and clinic documentation completion
- Managed availability of multiple providers to ensure timely patient scheduling.
Program Assistant
Southwest Autism Research & Resource Center
02.2020 - 07.2022
- Handled private client information as a reliable and trusted staff member
- Facilitated tours of the Community Schools for prospective families and organized intake assessments for potential clients
- Maintained accurate and accessible records by creating and managing accounts, contracts, and files for clients including those with Autism Diagnosis.
- Ensured efficient scheduling of appointments for clients and staff at three campuses through managing inputting, canceling, and rescheduling
- Maintained accurate and up-to-date payment and insurance records
- Demonstrated commitment by organizing and overseeing weekly meetings with staff for contract evaluation and analysis
- Operated and managed various Clinical Information Systems.
Bridal Stylist
Luv Bridal
01.2018 - 01.2019
- Enhanced client satisfaction by providing personalized bridal styling consultations and recommendations.
- Trained new bridal stylists on company policies, procedures, and best practices for delivering top-notch service.
- Supported showroom operations by providing customer assistance, scheduling appointments, and maintaining organized bride files through phone and email communication
- Resolved customer concerns promptly and professionally, ensuring complete satisfaction with their overall experience.
- Implemented innovative visual merchandising strategies to attract clientele and showcase unique bridal designs effectively.
Beauty Advisor
Dillard's Lancôme
06.2017 - 05.2018
- Preformed various key holder functions, including but not limited to cash handling and executing opening and closing procedures
- Demonstrated strong participation in organizing and executing multiple brand and store sponsored events
- Utilized extensive product knowledge to customize individual beauty routines based on client's specific needs.
- Generated high customer satisfaction levels through my ability to create and maintain trusting relationships.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
Education
Major Undeclared -
Paradise Valley Community College
12.2025
General Education -
Moon Valley High School
05.2011
Skills
- Customer Relations
- Microsoft Office
- Patient Registration
- Insurance Verification
- Payment Collection
- Revenue Cycle Management
- Medical Terminology Familiarity
- Time management abilities
- Data Entry
- Multitasking Abilities
- Project Management
- Teamwork and Collaboration
Certification
- Adult and Pediatric First Aid/ CPR/ AED/ BLS
Personal Information
Title: CUSTOMER SERVICES SPECIALIST
Timeline
Patient Financial Specialist
Banner University Medical Center
08.2022 - Current
Program Assistant
Southwest Autism Research & Resource Center
02.2020 - 07.2022
Bridal Stylist
Luv Bridal
01.2018 - 01.2019
Beauty Advisor
Dillard's Lancôme
06.2017 - 05.2018
Major Undeclared -
Paradise Valley Community College
General Education -
Moon Valley High School
- Adult and Pediatric First Aid/ CPR/ AED/ BLS
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