Desseray Martin
Southfield,MI
Summary
Flexible Attractions Attendant with proven customer service skills to meet demands of busy entertainment park. Accomplishes tasks with minimal direction. Friendly and willing to interact with guests of all ages to promote sports and create enjoyable experiences. Highly creative expertise in transforming marketing and advertising strategies into desired results. Leads teams in developing profitable campaigns. Marketing metrics knowledge and collaborative skills supports achievement of targeted outcomes. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
1
1
Certification
Work History
In-Arena Host
University of Detroit Mercy
11.2023 - Current
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Maintained accurate records of game statistics, reporting results to management for analysis purposes.
- Participated in ongoing professional development opportunities to stay current on best practices within an industry.
- Elevated game experience with energetic hosting style, keeping guests engaged throughout their visit.
- Managed inventory effectively, ensuring sufficient supplies were available for game operations at all times.
- Assisted in staff training initiatives, sharing expertise with new hires to improve overall team performance.
Best Buy Sales Associate
Best Buy
11.2021 - 02.2024
- Sales advisor: marketed and sold all products as well as stocking shelves to maintain stores visual appeal and promote merchandise.
- Participated in team meetings and training sessions regularly for continuous professional development within an retail industry.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in an development and implementation of marketing initiatives to promote store events and special promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Recommended complementary purchases to customers, increasing revenue.
Marketing Manager
BellaNiecele
03.2020 - 04.2021
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
- Boosted sales performance through a creation of engaging promotional materials and targeted advertising strategies.
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Mentored junior team members, providing guidance and support to foster professional growth and skill development within an marketing department.
Receptionist
Heavenly escape day spa
06.2019 - 09.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained an well-organized reception area with updated materials, contributing to an welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
High school diploma -
Lighthouse Connections Academy
Troy, MI05.2023
Skills
- POS
- Pricing
- Computer Skills
- Shipping & Receiving
- Inside Sales
- Front Desk
- Cash Handling
- Organizational Skills
- Microsoft Office
- Food Preparation
- Cleaning Experience
- English
- Time Management
- Computer Operation
- Microsoft PowerPoint
- Adobe Photoshop
- Negotiation
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Detail Oriented
- Professional Appearance
- Reservations Management
- First Aid Training
- Hospitality best practices
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 7 staff members.
Certification
- Driver's License
- Food Handler Certification
- First Aid/CPR Certified
Timeline
In-Arena Host
University of Detroit Mercy
11.2023 - Current
Best Buy Sales Associate
Best Buy
11.2021 - 02.2024
Marketing Manager
BellaNiecele
03.2020 - 04.2021
Receptionist
Heavenly escape day spa
06.2019 - 09.2020
High school diploma -
Lighthouse Connections Academy