Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dessere Jones

Tumwater,WA

Summary

Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Shift Manager

Sky Zone Trampoline Park
Tumwater, WA
04.2024 - Current
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Resolved conflicts between staff members in a professional manner.
  • Responded quickly and effectively to emergency situations as they arose.
  • Reviewed security footage regularly for suspicious activities or theft attempts.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Directed and led employees and team members on effective operations, methods and procedures.
  • Taught staff upselling techniques to meet revenue targets.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Front Desk Receptionist

Sky Zone Trampoline Park
Tumwater, WA
04.2024 - 10.2024
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for clients and visitors.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Education

High School Diploma -

J M Weatherwax High School
Aberdeen, WA
06-2015

Skills

  • Team Development
  • Decision-Making
  • Cash Handling
  • Opening and closing procedures
  • Flexible Schedule
  • Relationship Building
  • Punctual and Reliable

Certification

  • Food Handlers.

Timeline

Shift Manager

Sky Zone Trampoline Park
04.2024 - Current

Front Desk Receptionist

Sky Zone Trampoline Park
04.2024 - 10.2024

High School Diploma -

J M Weatherwax High School

Similar Profiles

CREATE PROFILE
Dessere Jones