Desserine Primus

• Worked with both plaintiff and defendant attorneys to review and evaluate medical records for breach of duty or breach in standard of care.

• Performed responsibilities of the Manager and Director of PSA in their absence
• In addition to my duties below, serves as daily resource to PSA staff and assist staff with complex cases, strategizes resolutions and implements solutions
• Reviews and approves written responses to patients and families in compliance with DOH & CMS regulations
• Conducts Joint Commission patient satisfaction rounds and inputs data into JC database
• Exquisite customer service skills and dedication to optimizing the patient experience
• Coordinated staff appreciation events.

• Assumed senior leadership role during non-business hours for Milstein Hospital, Morgan Stanley Children’s Hospital and The Allen Hospital ensuring that all staff concerns, operational challenges, emergencies, patient care challenges brought to my attention are efficiently addressed and resolved or referred to the appropriate department for resolution.

• Communicates with patients, families and staff and assist with resolution of grievances
• Manages complaints, compliments, request and problems in various service lines, including peri-operative services, transplant, dialysis, orthopedics, cardiothoracic, cardiovascular, SICU, CTICU, PICU, MICU and NICU
• Investigates and manages allegations, claims and problems and recommend solutions
• Represents Office of the President and writes letters of response for the office of the President
• Advocates for patients and ensure that their rights are upheld
• Manages on-site visits from regulatory agencies and assist with survey activity, investigations and writes POC
• Reports and investigates quality concerns and significant events to DOH
• Writes and edits transplant service line policies to ensure their compliance with NYPH’s policies and regulatory agencies
• Collaborates with other disciplines to ensure that the patient’s experience is a pleasant one
• Investigates adverse events and collaborates with Office of Legal Affairs in investigation of potential lawsuits
• Member of Institutional Claims Committee
• Manages ethics consults in collaboration with Director of Medical Ethics
• Coordinates care of special service request admissions
• Orients new employee
• Serves as daily resource to PSA staff.

• Provided skilled nursing care to both critically ill and ambulatory surgery patients postoperatively
• Provided patient education post procedure
• Evaluated need for equipment, medications or other referral and setting up those referrals
• Preceptor to new employees
• Made assignments and served as a resource to staff when in charge.

• Precepted new nursing staff
• Assigned duties to nurses and ancillary staff, resolved problems and served as resources to staff
• Care for critically ill patients with neurological conditions, developmental delay and emotionally instabilities.

• Provided care to critically ill pediatric patient
• Performed many advanced nursing procedures and duties
• Served as an avid patient advocate

• Supervised and coordinated nursing care, staffing, supplies, appointments and referrals for chronically ill patients in their homes
• Managed home care cases of elderly ventilator dependent patients post CVA and other debilitating medical conditions.

• Member of Phi Kappa Phi

Magna Cum Laude