DESSERY RAMIREZ
Lancaster,CA
Summary
Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities.
Overview
8
8
years of professional experience
Work History
SHIFT SUPERVISOR
Jamba Juice
02.2016 - 05.2018
- Prepared end-of-shift reports for management review and approval
- Maintained clean and secure operating environment, driving safety and wellbeing of employees on shift
- Created successful shift plans, adjusting team member line-up to achieve shift efficiency.
JUICER
The Juice Parlor
06.2018 - 02.2019
BARISTA
Coffee Bean & Tea Leaf
11.2019 - 02.2024
- Presented and explained drink menu, answering questions to educate customers
- Operated cash registers and handled cash and card transactions
- Stocked milks, self's, etc
- Prepared and packaged mobile and delivery orders for patrons.
Cashier
Sprouts
10.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Head Cashier
Sprouts
05.2023 - Current
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
Education
HIGH SCHOOL DIPLOMA -
Ulysses S. Grant High School
Van Nuys, CA07.2016
Skills
- Guest Satisfaction
- Communications Strategies
- Resolving Complaints
- Cash Handling
- POS System
- Ability to Adapt
- Time Management
- Adaptability and Dependability
- Team Leadership
References
ANGELICA PORTREY, Barista, Coffee Bean & Tea Leaf - Colleague, (661) 755-2735, portreyangelica@gmail.com
Timeline
Head Cashier
Sprouts
05.2023 - Current
Cashier
Sprouts
10.2022 - Current
BARISTA
Coffee Bean & Tea Leaf
11.2019 - 02.2024
JUICER
The Juice Parlor
06.2018 - 02.2019
SHIFT SUPERVISOR
Jamba Juice
02.2016 - 05.2018
HIGH SCHOOL DIPLOMA -
Ulysses S. Grant High School