DESSIAH RIVERS
Haines City,FL
Summary
Experienced Manager of 3+ years. Driven leader with strong problem-solving, scheduling and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. I’ve been involved with the Career Source Polk program that helps you develop skills with different work environments and opportunities. I’ve had a chance to get a feel of desk work gaining knowledge of an assistant which makes me well equipped for this postion.
Overview
9
9
years of professional experience
Work History
Swing Manager
Mcdonald’s
05.2017 - 09.2023
- Promoted to swing manager in (2019) responsibilities are to provide leadership to crew during a shift to ensure great Quality, Service and Cleanliness to customers.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Motivated staff to perform at peak efficiency and quality.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Clerical
State Farm
06.2014 - 08.2015
- Performed routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
Education
High School Diploma - High School Curriculum
Haines City High School
Liberal Arts - AA Degree
Warner University
Skills
- Creative problem solver; enjoys challenges
- Efficient in acquiring new skills and easily adaptable
- Knowledgeable in Microsoft Word and PowerPoint
- Self-motivator; driven Goal-oriented
- Staff Supervision
- Money Handling
- Scheduling
References
McDonald’s, 317 E Hinson Ave, Haines City, FL, 33844, (863) 422-6569, Daniel Zapata General Manager
Timeline
Swing Manager
Mcdonald’s
05.2017 - 09.2023
Clerical
State Farm
06.2014 - 08.2015
High School Diploma - High School Curriculum
Haines City High School
Liberal Arts - AA Degree
Warner University