Dessie Dobson

Front Desk Coordinator Responsibilities:

• Warmly greeted and checked in patients upon arrival, ensuring a smooth and welcoming experience.
• Collected co-payments and pre-payments in accordance with insurance and billing protocols.
• Printed and prepared New Patient Packages and Referral Letters as required.
• Scanned and uploaded surgical consents into the Media Manager system for proper record-keeping.

Telephone and Communication Management:

• Managed high-volume incoming calls with professionalism and efficiency.
• Verified patient demographics and insurance details during calls.
• Triage and documented telephone inquiries; routed messages to appropriate departments and staff.
• Created and routed telephone encounters with detailed, accurate information from patients or their representatives.
• Handled medication refill requests and resolved patient concerns using problem-solving and negotiation skills.

Appointment Scheduling:

• Scheduled new patient visits, ED follow-ups, and post-operative appointments according to provider directives.

Fax and Documentation Handling:

• Monitored and managed the fax folder: received, reviewed, and distributed all incoming faxes.
• Sent physical therapy and imaging orders to designated facilities promptly and accurately.

• ● Prepared the classroom ready for lessons.
  ● Helped children who need extra support to complete tasks.
  ● Supervised group activities.
  ● Helped with outings and sports events.
  ● Carried out administrative tasks.

• Answered multi-line phone system: Efficiently managed incoming calls, ensuring timely responses and appropriate call routing.
• Checked and forwarded voicemails: Regularly monitored voicemail inboxes, promptly addressing messages or directing them to the relevant department.
• Coordinated, scheduled, and confirmed appointments: Managed provider calendars, optimized scheduling to minimize wait times, and confirmed appointments to reduce no-shows.
• Verified insurance eligibility: Confirmed patient insurance coverage and benefits prior to appointments, facilitating smooth billing processes.
• Requested and processed patient payments: Collected co-pays and outstanding balances, ensuring accurate financial records and timely revenue cycle management.
• Managed patient medical records: Maintained accurate and up-to-date electronic health records (EHR), ensuring compliance with HIPAA regulations.
• Performed scanning, printing, and filing: Handled various clerical tasks to support office operations and maintain organized patient records.