Dessie Johnson
Clinton,South Carolina
Summary
Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education.
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Advisor II, Customer Service
Concentrix-Greenville
07.2024 - Current
- Solving problems: Helping people identify benefits and features, and solving health insurance issues
- Maintaining records: Documenting interactions with customers, and keeping accurate call records
- Answering questions: Providing general information about Medicare by phone, email, or in person
- Meeting goals: Following company policies and procedures, and meeting performance targets
Certified Nursing Assistant
NHC-Mauldin
01.2024 - 04.2024
- Provide personal care assistance to ensure resident’s daily hygiene and comfort needs are met, including support with bathing, dressing, and grooming.
- Monitor and record vital signs, promptly communicating any alterations to the nursing staff to ensure timely medical response.
- Administer medications as directed by a licensed nurse, while also offering emotional support and fostering a companionship-rich environment for resident well-being
Certified Nursing Assistant
Prisma Health
11.2022 - 10.2023
- Delivered essential support to Registered Nurses by executing patient care tasks in alignment with individualized care plans, encompassing both standard and sterile nursing procedures.
- Monitored patient conditions and accurately documented health status, contributing to the effective tracking of patient progress and care.
- Maintained strict patient confidentiality and adhered to safety protocols for patient handling, ensuring a secure and orderly patient care environment
Direct Support Professional
Laurens County Disabilities & Special Needs Board
06.2022 - 11.2022
- Delivered compassionate care and assistance to individuals, ensuring adherence to medication schedules and proper administration.
- Facilitated the logistical coordination of medical appointments, including transportation and precise documentation management
- Contributed to the creation of a comfortable living environment by maintaining cleanliness and preparing nutritious meals for residents
Healthcare Customer Service Representative
Cigna
04.2020 - 06.2022
- Provided comprehensive support to clients by addressing inquires and resolving issues related to health insurance plans, claims, and billing, ensuring timely and effective communication
- Educated clients on the intricacies of their health insurance coverage and assisted with plan enrollment and modifications, enhancing customer understanding and satisfaction
- Managed and processed client payments, maintained meticulous records, and delivered high-quality customer service through email and online chat interactions, upholding company standards for professionalism within a remote work environment
Education
High School Diploma -
Berea High School
Greenville, SCSkills
- Proficient with Microsoft Office Applications
- Experience in Healthcare setting
- Familiarity with Medical Terminology and HIPAA Laws
- Organized and able to Prioritize, Plan and Handle Multiple Tasks/Demands
- Detail-Oriented and Ale to Correctly Interpret Data
- Resolve Customer Issues
- Proven Ability to Listen Attentively, Solve Problems Quickly and Efficiently, and Create High-Quality Professional Relationships with Callers
- Experience with working remotely
- Customer Support
- Customer Service
- Transporting patients
- Patient-focused care
- Condition Monitoring
- Documenting behaviors
- Direct Patient Care
- Medical terminology knowledge
- Electronic Charting
- Recording vital signs
- Collecting vital signs
- Maintaining privacy
- Compassionate
- Patient Care
- Care plan implementation
- Indirect Patient Care
- Dressing assistance
- Reliable team player
- Reliable transportation
- Patient relationship building
- Feeding assistance expert
- Valid [State] driver's license
- Responding to emergencies
- Bedside manner
- Basic Life Support
- Supporting personal needs
- Specimen Collection
- HIPAA Compliance
- Inpatient Care
- Safety Precautions
- Ambulation Assistance
- Vital signs monitoring
Certification
- CPR/AED/BLS
- Certified Nursing Assistant
Timeline
Advisor II, Customer Service
Concentrix-Greenville
07.2024 - Current
Certified Nursing Assistant
NHC-Mauldin
01.2024 - 04.2024
Certified Nursing Assistant
Prisma Health
11.2022 - 10.2023
Direct Support Professional
Laurens County Disabilities & Special Needs Board
06.2022 - 11.2022
Healthcare Customer Service Representative
Cigna
04.2020 - 06.2022
High School Diploma -
Berea High School
Similar Profiles
Donna DavisDonna Davis
Assistant Manager at Greenville County, Greenville County SchoolsAssistant Manager at Greenville County, Greenville County Schools
Jana BrownJana Brown
Mental Health Practitioner I at Greater Greenville Mental Health ClinicMental Health Practitioner I at Greater Greenville Mental Health Clinic
Anthony StephensAnthony Stephens
Deputy Coroner at Office of the Greenville County CoronerDeputy Coroner at Office of the Greenville County Coroner
Courtney AulbaughCourtney Aulbaugh
Pet Sitter at RoverPet Sitter at Rover
brandon reecebrandon reece
Production Technician II at Keurig Dr PepperProduction Technician II at Keurig Dr Pepper