Dessie McCormick
COLUMBUS
Summary
Dynamic Assistant Store Manager at Speedway Gas Station with a proven track record in enhancing store performance through effective inventory control and exceptional customer service. Skilled in training teams and optimizing operations, I consistently improved sales through strategic merchandising and efficient problem-solving, ensuring a high-quality customer experience.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Speedway Gas Station
12.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Customer Support/ TECHNICAL SUPPORT, O
Independent Contractor
05.2022 - Current
- Provided exceptional customer support, maintaining a high-resolution rate for complex technical issues.
- Assisted customers over telephone or in-person to provide customer support.
- Trained new team members on company policies, products, and services, ensuring consistent quality across the customer support department.
- Increased software adoption rates by providing tailored client solutions and exceptional customer support.
- Provided exceptional customer support by efficiently addressing client concerns and technical inquiries.
- Provided exceptional customer support, resolving complex technical issues quickly and effectively.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Mojave HS
North Las Vegas, NVSkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Inventory control
- Store organization
- Time management
- Store opening and closing
- Hiring and training
- Display setup
- POS systems
- Store operations
- Stock management
- Order management
Timeline
Assistant Store Manager
Speedway Gas Station
12.2023 - Current
Customer Support/ TECHNICAL SUPPORT, O
Independent Contractor
05.2022 - Current
Mojave HS
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