DESSIRE CASTRO
Sunrise,FL
Summary
Dynamic leader with proven expertise in visual merchandising and sales enhancement, notably at American Eagle Outfitters. Excelled in team leadership and complex problem-solving, driving exceptional customer experiences and boosting sales through strategic visual displays and customer engagement. Skilled in verbal communication and staff management, consistently achieving brand standards and sales goals.
Overview
7
7
years of professional experience
Work History
MANAGER VISUAL
American Eagle Outfitters, Inc
01.2017 - 07.2024
- Serve as a support in driving an exceptional customer experience in collaboration with the Visual Team Leader and ensuring the store consistently represents AEO brand standards.
- Execute new seasonal visual changes with ease by training the visual team, setting production goals, and ensuring all areas of the store meet visual standards – including displays, mannequins, and clothing racks.
- Ensure that the store remains in optimal condition, be responsible for each day of the merchandising processes, adjustments and replenishment of the product. Pay close attention to identify visual opportunities and with your leadership always be ready with plans to put goals into action
- Ensure store safety standards are maintained on the sales floor and in the stockroom. Be committed to merchandise loss prevention strategies and always comply with AEO policies and procedures.
Sales Associate
Victoria Secret
08.2017 - 03.2019
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
Education
BBA - GERENCIA PUBLICA
IUPG
CARACAS07-2012
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
Timeline
Sales Associate
Victoria Secret
08.2017 - 03.2019
MANAGER VISUAL
American Eagle Outfitters, Inc
01.2017 - 07.2024
BBA - GERENCIA PUBLICA
IUPG
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