Dessire Perez
Santa Ana,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic and adaptability. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
Irvine, California
07.2025 - Current
- Acknowledge customers upon entering, providing exceptional customer service.
- Providing green apron service to customers, making it easy for them to pick up their drink in-store or drive-thru.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Memorizing beverage routines in order to provide guests with consistent drinks.
- Resolve any issues with their drinks to ensure satisfaction, and guests return.
- Connecting with customers on a personal level.
- Ensuring store cleanliness and proper food and milk temperatures.
- Organizing inventory to ensure it is up to standard.
- Opening routines and closing routines ensure that daily tasks are completed, which need to be done throughout the day.
- Proper time management.
Shift Manager
Rubios Costal Grill
Irvine, California
01.2022 - 06.2025
- Assisted in resolving escalated customer service issues in a timely manner.
- Helped employees accomplish tasks during peak periods.
- Supervised daily operations and ensured compliance with health and safety standards.
- Managed inventory counts and coached team members about providing proper food portions for guests.
- Managed daily cash by counting registers and ensuring the money count was correct.
- Trained tens of new employees on customer service, cash handling, and food safety in the kitchen.
- Managed thousands of dollars' worth of catering orders daily.
- Triple-checking orders, packing them properly, and giving them to the guest.
Team Member
Del Taco
Irvine, California
03.2024 - 09.2024
- Delivered excellent customer service in fast-paced restaurant environment.
- Professionally resolved customer complaints to ensure guest satisfaction.
- Assisted team members during peak hours to ensure that every order was completed in a short amount of time, but also in a presentable and efficient manner.
- Learn over 30 menu items in a short timeframe to provide guests with recommendations.
- Maintained a clean and organized work area throughout the shift.
- Managed cash to process payments for customers.
Education
Bachelor of Arts - Social Work
California State University, Dominguez Hills
Carson, CA06-2027
Associate of Arts - Social Work
Santa Ana College
Santa Ana, California, CA06-2025
Skills
- Customer service
- Team leadership
- Time management
- Communication skills
- Problem solving
- Employee training
- Organizational skills
- Calm demeanor
- Team player
Languages
English
Professional
Spanish
Professional
Timeline
Barista
Starbucks
07.2025 - Current
Team Member
Del Taco
03.2024 - 09.2024
Shift Manager
Rubios Costal Grill
01.2022 - 06.2025
Bachelor of Arts - Social Work
California State University, Dominguez Hills
Associate of Arts - Social Work
Santa Ana College