Dessiree Ann Palac
Plaridel,Bulacan
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Data Curator
Veeva Systems
Remote
03.2023 - Current
- Contributed to increased trust in company''s analytics capabilities by maintaining a high level of accuracy within all curated datasets.
- Supported research initiatives by providing access to well-organized, relevant datasets for analysis purposes.
- Improved data accuracy by conducting in-depth research and analysis on industry trends and market behavior.
Technical Support Representative
Exacot (Previously Topdata Global IT Solutions)
Angeles, Pampanga, Philippines
11.2019 - 11.2022
- Assisted customers in identifying issues and explained solutions to restore service and functionality through live chat and email.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Used ticketing systems (Zendesk) to manage and process support actions and requests.
Help Desk Support Intern
HKT Teleservices Inc
Metro Manila, Philippines
09.2018 - 12.2018
- Enhanced customer satisfaction by promptly addressing and resolving technical issues.
- Assisted end-users with software installation and troubleshooting, increasing productivity.
- Developed comprehensive IT support documentation to facilitate faster issue resolution.
Education
Bachelor of Science - Information Technology
Baliuag University
Baliwag, Philippines03.2019
Skills
- Data profiling
- Email Etiquette
- Typing Average Speed 90
- Online Chat Support
- Microsoft Excel & Word
- Adobe Premiere Pro
- Adobe Photoshop
- Time Management
- Organization and Time Management
Timeline
Data Curator
Veeva Systems
03.2023 - Current
Technical Support Representative
Exacot (Previously Topdata Global IT Solutions)
11.2019 - 11.2022
Help Desk Support Intern
HKT Teleservices Inc
09.2018 - 12.2018
Bachelor of Science - Information Technology
Baliuag University