DESSIREE Lee
Prior Lake,MN
Summary
Experienced customer service and sales professional with a robust background in hospitality and event management. Proven track record of enhancing customer satisfaction through effective communication and proactive problem-solving. Consistently exceeds client expectations while ensuring a well-organized and efficient work environment.
Overview
16
16
years of professional experience
Work History
Palletizer
Anchor Glass Container
Shakopee, MN
01.2020 - 05.2022
- Operated automatic and semi-automatic equipment used in the packaging of glass bottles in a fast paced, production driven facility.
- Maintained continuous movement of bottles on production line to support efficient workflow.
- Unjammed equipment to maintain production flow.
- Arranged and stacked pallets in designated areas to maintain an organized workspace.
- Loaded banding materials into package machinery.
- Inspected product for defects and removed from packaging line.
- Kept area free from debris/glass to ensure safe work area.
- Recorded production data accurately to monitor output and uphold documentation standards.
- Collaborated with diverse coworkers to achieve operational goals and resolve product and service issues.
Executive Assistant/Reservationist/Property Manager
Vacation Rentals by Aaron
San Diego, CA
01.2018 - 01.2019
- Responded to online and telephone inquiries from customers about short-term vacation and long-term rental properties, providing information to assist in decision-making.
- Made reservations, handled rental agreements, and processed financial transactions.
- Interacted with guests and owners to address concerns and ensure overall satisfaction with property services.
- Promoted additional services, resulting in enhanced customer experience and increased satisfaction.
- Prepared sites for guests.
- Introduced property features and amenities.
- Photographed properties, composed property description narratives, and uploaded to websites.
Caterer/Server/Customer Service
Buca di Beppo
Mira Mesa, CA
01.2013 - 01.2018
- Consulted with customers to create tailored catering arrangements for special events.
- Collaborated with customers to design customized menu selections.
- Coordinated staffing and managed event logistics to ensure successful execution.
- Anticipated customers' needs to ensure flawless service.
- Calculated costs to include beverages, appetizers, entrees, and dessert.
- Served as host during events to greet and assist customers., server, and bartender within regular restaurant operations.
Bartender/Server
La Casita
Roseville, MN
01.2006 - 01.2016
- Welcomed patrons and provided information on new beverages and specials to enhance customer experience.
- Served beverages to customers.
- Took and served food orders.
- Checked identification of visitors to ensure age compliance and promote responsible service.
- Chose appropriate glasses, ingredients, and garnishes for mixed drinks.
- Restocked bar supplies, including liquor and mixers, to ensure availability.
- Completed inventory order forms to maintain stock.
- Educated customers on food/restaurant specials.
- Billed customers and processed financial transactions accurately to ensure efficient service.
Education
Associate of Arts -
Minneapolis Community & Technical College
Minneapolis, MN01-2021
Esthiology Diploma -
Aveda Arts & Sciences Institute
Minneapolis, MN01-2014
Graduate -
Jordan High School
Jordan, MNSkills
- Team coordination
- Quality control
- Equipment operation
- Safety compliance
- Team coordination
- Organizational skills
- Adaptability to software
- Team collaboration
- Team collaboration
Timeline
Palletizer
Anchor Glass Container
01.2020 - 05.2022
Executive Assistant/Reservationist/Property Manager
Vacation Rentals by Aaron
01.2018 - 01.2019
Caterer/Server/Customer Service
Buca di Beppo
01.2013 - 01.2018
Bartender/Server
La Casita
01.2006 - 01.2016
Associate of Arts -
Minneapolis Community & Technical College
Esthiology Diploma -
Aveda Arts & Sciences Institute
Graduate -
Jordan High School